Rimini Street Launches Rimini Custom™, Expanding the Scope of Its Award-Winning Services to More Enterprise Software

New unified IT services offering extends the useful life of more enterprise software products and versions, enabling an organization to focus its IT resources on innovation and transformation

Rimini Street (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, a leader in independent support for Oracle and SAP software, and a Salesforce and AWS partner, announced the launch of Rimini Custom™, a new offering that expands the company's services and support to a broader scope of enterprise software products and versions.

“Rimini Custom is a game changer for organizations that need to balance their limited IT resources between innovation and transformation investments, maintaining and operating stable mission-critical systems such as enterprise software applications and databases, with a extended service life. Organizations do not have the time or resources to replace their vast assets of working software from scratch. With the solution, Rimini Street can ensure we support and optimize a larger portion of our clients' software portfolio as they focus on driving growth for their companies,” said David Rowe, Chief Product Officer and Executive Vice President of Rimini Street's global transformation.

“Organizations need to adopt a strategic approach to managing IT and business processes in an era of rapid technological change, outsourcing commoditized mission-critical systems and investing in innovation,” says R “Ray” Wang, principal analyst and CEO from Constellation Research.

More software support, more added value

Since its inception in 2005, Rimini Street has been at the forefront of solving complex IT challenges, partnering with more than 5,300 clients to help them achieve their profitability and growth goals. Recognized for its deep technical expertise in enterprise software such as Oracle, SAP and Salesforce® – and driven by the demands and needs of its clients – Rimini Street has continually evolved to provide its services to an increasingly broad scope of products and software versions business. With Rimini Custom, support requests for virtually any enterprise software product and version will be evaluated.

“Rimini Street already provides exceptional support for our SAP ecosystem. We are excited to explore additional Rimini Street support opportunities with the availability of Rimini Custom,” said Jeff Miller, senior director of technology services at NIBCO.

Rimini Custom customers will enjoy the benefits of award-winning Rimini Support™, Rimini Manage™ and other Rimini services previously available only to a limited set of manufacturers, product lines and updates. Rimini's industry-leading support response SLA covers a broad range of enterprise software management services, including customization support, at no additional cost. This focus on success and customer service has earned Rimini Street a customer satisfaction rating of 4.9 across cases and onboarding, where 5.0 is considered excellent. Rimini support includes:

• Excellence in Service – Support and services with guaranteed, personalized and end-to-end SLA, ultra-responsive and proactive root cause analysis;

• High added value – Up to 15 additional years of service for software supported from the contract, eliminating the need for updates;

• Trusted Partner – Unifying software support and services for urgent IT needs, enabling optimization of time, people and resources.

“As a leading independent support provider, we differentiate ourselves by constantly expanding our services and capabilities to help customers navigate this period of change and manage complex enterprise software platforms. We have made significant investments in our infrastructure and support methodologies, enabling Rimini Street to scale and maintain service quality across a much broader scope of enterprise software products and releases,” said Craig Mackereth, Vice President of Support global Rimini Street.