With the new tool, the assertiveness level reaches 100%
The business growth process requires investments in new technologies to ensure the digital transformation of current IT environments. In addition to ensuring performance improvement, monitoring solutions can predict possible incidents, act assertively and respond to the market with the speed necessary to keep up with the scenario of exponential changes.
Aware that it was essential to further integrate its solutions, VR Benefits joined forces with Stefanini Scala to implement analytics solutions that could optimize access to information in a faster, more configurable and secure way. After a detailed analysis of the IT environment and successful proof of concept (POC) application, it was decided that the best solution would be Dynatrace's Application and User Experience Monitoring solution.
The Dynatrace tool makes a complete analysis of each step that is at work in the monitored system. Based on the design of the work architecture, it is able to identify improvements and indicate escape routes for the system. This results in greater customer satisfaction, quick turnaround, and shorter turnaround times. It also provides more intelligence as it adjusts, being able to predict failures and act in a preventive and proactive way, avoiding the evolution of any atypical occurrence.
“Instead of just alerting, Dynatrace technology restarts the system and sends the complete trail with guidance on what the first initiative should be. Action and reaction are practically imperceptible. ”, says Renato Teixeira, IT & Digital director at VR Benefits.
According to the executive, Stefanini's implementation was fast – in a few hours, the tool was already providing the necessary information for many machines. When alerts arise, they already point out where the problem is and how to mitigate it. “That's enough time to call people and solve the issue, and the assertiveness level is 100%”, reinforces the director of Technology at VR Benefits.
Dynatrace platforms, the world reference in software intelligence, are recognized by the Gartner Magic Quadrant as leaders in Application Performance Monitoring (APM) and make real-time information visible. The main benefit is helping companies see their applications and digital channels from the perspective of end users.
The technology has intuitive dashboards that make it possible to monitor what is happening at each layer of transactions, locate exceptions that may disrupt the operation of applications, identify the causes that generate delays in responses and monitor – from end to end – the performance of the entire system. .
“Monitoring is based on customer experience and driven by Artificial Intelligence, which ensures that digital performances, both in web browsing and mobile devices, are at a high level and with significant results”, concludes Carlos Pires, CEO of Stefanini Scala.
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