VoxAge, a Brazilian company that develops and provides multichannel customer relationship solutions, was the winner of the National Teleservices Award, in the “IT Solutions” category. The award, organized by the Brazilian Teleservices Association (ABT), came in recognition of the case “Technology and processes walking together in fraud prevention”, developed at the company BR Telemática on demand of Banco BMG.
The award aims to encourage, recognize, reward and publicize successful, innovative and consistent actions undertaken by organizations, professionals and employees in the teleservice sector that strive for better support of their product, service or brand, in the relationship with their customer.
The award-winning success story was developed at BR Telemática and featured features of the VOS Center solution, a receptive and active service solution with a predictive dialer and an intelligent and automated service script from VoxAge. The project, which aimed to validate profiles of payroll loan applicants at Banco BMG and avoid a high rate of fraud and loss of product profitability, ended the first year with a significant number of frauds avoided and this result grew from 2012 to 2013, at 174%, in addition to doubling the value in reais of the contracts.
“For us at VoxAge, receiving the ABT Teleservices Award, together with our client BR Telemática, is a great joy and confirms that we are on the right path. We believe that working in partnership and focusing on the end customer, Banco BMG, was fundamental for this successful case, but more importantly, to achieve the spectacular business results we have achieved and the consequent satisfaction of BMG”, celebrates the director. VoxAge executive Alexandre Constantine.
“We spared no effort in this project, we focused on the client, Banco BMG, and we worked together with our partner VoxAge and we were sure it would work. Receiving the Teleservices award is wonderful, it makes us proud, as it recognizes all the work done”, highlights the executive of BR Telemática, Olívio Rosa.
The award aims to encourage, recognize, reward and publicize successful, innovative and consistent actions undertaken by organizations, professionals and employees in the teleservice sector that strive for better support of their product, service or brand, in the relationship with their customer.
The award-winning success story was developed at BR Telemática and featured features of the VOS Center solution, a receptive and active service solution with a predictive dialer and an intelligent and automated service script from VoxAge. The project, which aimed to validate profiles of payroll loan applicants at Banco BMG and avoid a high rate of fraud and loss of product profitability, ended the first year with a significant number of frauds avoided and this result grew from 2012 to 2013, at 174%, in addition to doubling the value in reais of the contracts.
“For us at VoxAge, receiving the ABT Teleservices Award, together with our client BR Telemática, is a great joy and confirms that we are on the right path. We believe that working in partnership and focusing on the end customer, Banco BMG, was fundamental for this successful case, but more importantly, to achieve the spectacular business results we have achieved and the consequent satisfaction of BMG”, celebrates the director. VoxAge executive Alexandre Constantine.
“We spared no effort in this project, we focused on the client, Banco BMG, and we worked together with our partner VoxAge and we were sure it would work. Receiving the Teleservices award is wonderful, it makes us proud, as it recognizes all the work done”, highlights the executive of BR Telemática, Olívio Rosa.
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