Jones has more than 25 years of experience in the IT and payments sector, and assumes leadership of Twilio in the Latin American market
Twilio, the customer engagement platform that delivers personalized, real-time experiences for today's leading brands, has just announced that Vivian Jones will be its new vice president of Twilio in Latin America. Jones will lead Twilio's strategy, operations and growth in the Latin America region, focusing on the key markets of Brazil, Colombia and Mexico.
Jones has over 25 years of experience in the IT and payments industry, most recently serving as Vice President LATAM at Infobip. He has an Executive MBA from Westfield Business School and several certifications in Big Data, Machine Learning and the fintech market. “I am passionate about enabling companies to harness the power of data, analytics, and now AI, to create more value for their end customers,” says the executive. “We are in the midst of a new opportunity with AI linked to customer engagement. I firmly believe that Twilio is offering the right solutions to meet the needs of businesses. I look forward to leading the LATAM region in this next phase of growth.”
Headquartered in San Francisco, California, Twilio has disrupted the industry by offering a unique set of cloud-based data and communications tools that enable companies to improve customer engagement. Twilio entered the Latin American market in 2015 and continues to record solid growth. Furthermore, he believes that the market continues to present an attractive opportunity. Twilio has found success within the strong developer community, especially in the Brazilian market, where the community is eager to build a mature market for the adoption of digital solutions. The company has more than 6,800 customers in Brazil, including important brands such as QuintoAndar, Nubank, MagaLu, Mobly, Dasa.
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