The solutions are distributed in Brazil by 3CON
Tokio Marine Seguradora chose AppDynamics as an application performance management (APM) solution to ensure high availability for all its mission critical systems and operations. The goal is to detect downtime issues on your digital platforms before they even affect your business.
“The project was essential to ensure excellence in the service provided to our business partners and customers”, says Adilson Lavrador, director of Operations and Technology at Tokio Marine. The director states that, despite the short time, he has already been reaping the rewards of the implementation. “With the implementation, we had gains in assertiveness and agility in detecting problems and unavailability. “We have improved the high quality standards in the service provided to our entire business ecosystem”, he celebrates.
AppDynamics solutions are distributed in Brazil by 3CON, a Brazilian IT consultancy. Its Application Performance Management (APM) module provides management of complex and distributed applications. Monitors each transaction, but in order to capture only the details of anomalous transactions down to the code level; and ensures problem identification and quick resolution to provide an even better user experience. Automatically discove the application and interdependencies and is able to track key business transactions based on the behavior of the application in production. And it covers all programming languages, including Java, NET, Node.js, PHP, Python, C and C ++, among others.
Challenges faced
Tokio Marine, which invests approximately R$ 100 million per year in the IT area to make available to the market a wide range of solutions for individual and corporate clients, needs to keep its systems always available and with a good response time for queries. partners and customers. With a team of 1700 employees and 72 business units spread across all regions of the country, systems that operate remotely and online are essential in the business chain and are expected to be fully functional.
“We have a complex environment, which makes it difficult to monitor and identify problems. As agility and high availability are vital to our operation, we needed a more robust solution that could satisfactorily replace our internal monitoring resources ”, describes Lavrador.
With the support of 3CON, a partner consultancy that already provided services to Tokio Marine, AppDynamics was implemented in about two months and today monitors the environments that support the critical quotation systems, portals, claims and issuance.
“The project was essential to ensure excellence in the service provided to our business partners and customers”, says Adilson Lavrador, director of Operations and Technology at Tokio Marine. The director states that, despite the short time, he has already been reaping the rewards of the implementation. “With the implementation, we had gains in assertiveness and agility in detecting problems and unavailability. “We have improved the high quality standards in the service provided to our entire business ecosystem”, he celebrates.
AppDynamics solutions are distributed in Brazil by 3CON, a Brazilian IT consultancy. Its Application Performance Management (APM) module provides management of complex and distributed applications. Monitors each transaction, but in order to capture only the details of anomalous transactions down to the code level; and ensures problem identification and quick resolution to provide an even better user experience. Automatically discove the application and interdependencies and is able to track key business transactions based on the behavior of the application in production. And it covers all programming languages, including Java, NET, Node.js, PHP, Python, C and C ++, among others.
Challenges faced
Tokio Marine, which invests approximately R$ 100 million per year in the IT area to make available to the market a wide range of solutions for individual and corporate clients, needs to keep its systems always available and with a good response time for queries. partners and customers. With a team of 1700 employees and 72 business units spread across all regions of the country, systems that operate remotely and online are essential in the business chain and are expected to be fully functional.
“We have a complex environment, which makes it difficult to monitor and identify problems. As agility and high availability are vital to our operation, we needed a more robust solution that could satisfactorily replace our internal monitoring resources ”, describes Lavrador.
With the support of 3CON, a partner consultancy that already provided services to Tokio Marine, AppDynamics was implemented in about two months and today monitors the environments that support the critical quotation systems, portals, claims and issuance.
EN 
PT 
