Service management (ITSM) and IT governance platform, acquired in 2021, grew by 150% in the last year and now totals 1.5 million active users
TIVIT, a Brazilian multinational that accelerates business through technology, announces the expansion of TIVIT services into the Latin American market. SENSR.IT, a service management and IT governance platform, acquired in 2021. After a strong expansion in Brazil, the company is now expanding its offer competitively to companies in Argentina, Bolivia, Chile, Colombia, Ecuador, Mexico, Panama, Paraguay and Peru.
Fábio Varricchio
TIVIT has operations in these countries and offers customized digital solutions, including digital transformation projects, agile software development, journey to public, private and hybrid cloud, cybersecurity solutions, among others. Now, with the SENSR.IT, the company strategically increases its presence in these markets. “We are prepared to expand our operations to Latin America, mainly because it is a complete solution and because it has great adherence to the TIVIT customer base in the region”, explains Fábio Varricchio, creator and responsible for the operation of SENSR.IT.
In addition to its efficient technical platform, one of its competitive advantages SENSR.IT It is in its commercial model that provides more flexibility and savings for the customer. In the past, companies had to resort to solutions that charged in dollars, with uncertain price adjustments, which made the service more expensive. The solution is developed with its own team and relies on TIVIT's entire technological structure, which allows for greater competitive potential, enabling cost optimization and cost predictability, including renewal, without surprises in the medium term.
Currently, the solution for SENSR.IT serves 1,500 customers and has more than 1.5 million active users. In the last year alone, the platform grew by 150%, mainly serving companies seeking support for digital transformation in their business areas. “We have been doubling operations year on year after joining TIVIT. Part of this growth is a reflection of the humanized and transparent relationship created with customers, understanding their processes and business rules so that we can offer a solution that adheres to best international practices, such as ITIL 4 and Governance. This makes us more agile and with efficient results”, he comments.
THE SENSR.IT is the only Brazilian IT Management and Governance solution in the All-in-One concept and its main differentiator is supporting digital transformation, by making the technology environment more strategic and integrating all business processes, generating hyper automation. “We serve all market segments. To give an example, we have a client in the healthcare sector that has numerous hospitals and uses our platform to manage all its processes and automation of care, with flows and jurisdictions, including critical areas such as surgery scheduling. There are more than 40 thousand mission-critical services daily,” says Varricchio.
This 360º vision, divided into seven strategic modules, covers the management of: service and workflows (ITSM), contracts, suppliers with audits, risks and compliance, agile projects and tasks. In addition, it has the CIO Cockpit, which features strategic planning tools such as BSC, KPIs and gamified OKR. Each module aims to meet the specific needs of customers, generating greater agility in decision making, increased maturity, automation and risk mitigation.
SENSR.IT wins international seal
Recently, the SENSR.IT achieved the HDI Verify verification seal, created by the global HDI institute, responsible for auditing tools and compliance with international frameworks. The recognition took place after verifying the ITSM tool, with evaluation of existing functionalities and processes, in addition to indicators such as quality, continuous improvement, in addition to adherence to the main management practices of ITIL 4 and the HDI standards of the SCC Program applicable to the scope of verification. .
“We are very happy with the achievement. This international certification reinforces our commitment to working with the best practices implemented by the tool, resulting in quality solutions offered to customers. Our focus is to keep the customer at the center of our innovation”, concludes Varricchio.
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