T-Systems, a German provider of IT solutions and services, and Salesforce, the world leader in customer relationship management (CRM) platform, announce the arrival of their joint offerings to the Brazilian market. The two companies already had a strategic agreement to bring Salesforce solutions to small, medium and large companies in Europe, Africa and the Middle East.
Under the agreement, Salesforce's Sales Force Automation, CRM and Customer Service solutions are offered in conjunction with T-Systems, which will also use its specific knowledge in diverse segments, such as automotive and retail, to integrate YOU.
“Partnering with Salesforce represents an important step in our cloud computing strategy,” says Camilo Rubim, vice president of automotive sales at T-Systems do Brasil. “Every company, regardless of its size, needs to invest in digitizing its business models. They need to be able to take advantage of available data and new social, mobile, cloud and connected technologies. The idea of the partnership is to make this viable for companies of all sizes."
The agreement initially comes through the German company's automotive division, where there are already customers looking for T-Systems' knowledge of the sector to increase the quality of services provided by dealerships to their customers.
Customer Experience Management
The agreement between the companies also brings another novelty to the market. The Customer Experience Management (CEM) solution, developed between the two companies, allows a new dimension in the relationship between vehicle owners and dealerships.
With the CEM solution, T-Systems offers a cloud tool based on Salesforce's CRM platform to provide individual automotive services. It is an intelligent platform that analyzes customer data and facilitates a conversation with the target customer.
The application, integrated with Salesforce's CRM, gives visibility to a series of events and deeply assists in customer relationships, including pre- and post-sales service. “Through an application, for example, the customer will be able to collect all the information about the vehicle on display at the dealership so that he can later review all the data in the comfort of his home. This type of interaction and intelligence in the relationship is essential in an increasingly digital and connected world”, concludes Luciano Miyake, commercial manager of sales and after-sales solutions at the company.
Under the agreement, Salesforce's Sales Force Automation, CRM and Customer Service solutions are offered in conjunction with T-Systems, which will also use its specific knowledge in diverse segments, such as automotive and retail, to integrate YOU.
“Partnering with Salesforce represents an important step in our cloud computing strategy,” says Camilo Rubim, vice president of automotive sales at T-Systems do Brasil. “Every company, regardless of its size, needs to invest in digitizing its business models. They need to be able to take advantage of available data and new social, mobile, cloud and connected technologies. The idea of the partnership is to make this viable for companies of all sizes."
The agreement initially comes through the German company's automotive division, where there are already customers looking for T-Systems' knowledge of the sector to increase the quality of services provided by dealerships to their customers.
Customer Experience Management
The agreement between the companies also brings another novelty to the market. The Customer Experience Management (CEM) solution, developed between the two companies, allows a new dimension in the relationship between vehicle owners and dealerships.
With the CEM solution, T-Systems offers a cloud tool based on Salesforce's CRM platform to provide individual automotive services. It is an intelligent platform that analyzes customer data and facilitates a conversation with the target customer.
The application, integrated with Salesforce's CRM, gives visibility to a series of events and deeply assists in customer relationships, including pre- and post-sales service. “Through an application, for example, the customer will be able to collect all the information about the vehicle on display at the dealership so that he can later review all the data in the comfort of his home. This type of interaction and intelligence in the relationship is essential in an increasingly digital and connected world”, concludes Luciano Miyake, commercial manager of sales and after-sales solutions at the company.
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