New community, contact center platform and solution
for the automotive industry are among the novelties
Apama Community Edition, Software AG's new platform, comes to market with the free version of Apama Streaming Analytics, which allows developers to download software, build and deploy streaming analytics applications. Apama Community Edition contains most of the features and attributes of the Premium version and allows developers to control small-scale projects and applications.
Along with the release of Apama Community Edition, Software AG also started a new online community for customers, prospects and users to interact and engage. The Apama team will share their experiences on best practices and tips in support and development of the platform over the years, as well as ways to solve recurring business problems from within the software. The new community can be accessed at http://www.apamacommunity.com/.
Apama is the industry-leading platform for streaming analytics, enabling rapid analysis of large amounts of data and intelligent, automated decision-making. It combines event processing, messaging services, administration and in-memory data visualization, in addition to being a platform for easy management of large volumes of data, which transforms insights into actions.
omni-channel solution
Sonda IT is committed to the launch of an omni-channel communication solution in the cloud computing mode, aimed mainly at Contact Centers and customer service (SAC) of all sizes. Called Sonda Converge, it is an agnostic platform for unified management of processes with features designed to connect and improve customer experiences through multiple channels, including voice, web, email, social networks, SMS, chat and fax. The offer's differential is the integration of different tools and everything available in the cloud, which means affordable costs and flexibility to scale the contracted services according to the business demand.
The Software as a Service (SaaS) model gives the company the opportunity to access a complete solution without facing the complexity and costs inherent to an in-house implementation, as all applications are hosted in Sonda IT's private data center, which owns the highest level of security certification. This means exchanging high upfront investments for pay-as-you-go, i.e. migrating from Capex to Opex.
Sonda's objective is to combine multimodality, orchestration and management of the omni-channel journey, providing Contact Center best practices to generate positive customer experiences and good results for the company's business, which pays as a service and according to use. “In this modality, in addition to cost reduction, companies improve their productivity, gain flexibility to expand or reduce the use of Contact Center solutions, and still have guaranteed simplification in access to new communication technologies”, explains Fernando Santos, manager of Sonda Collaboration products.
Infor CloudSuite Automotive
Infor, the industry-specialized business applications company built for the cloud, announced improvements to the Infor CloudSuite Automotive. The latest release of version 11.3, includes layering functionality to improve the repetitive and schedule-based industrial process.
Infor CloudSuite Automotive now includes improved analytics capabilities, location updates, and predefined workbenches to better support specific automotive business processes and functions. At its core, it still offers software with industry-specific functionality and a flexible subscription-based delivery model through Amazon Web Services (AWS) to lower upfront IT expenses.
The latest release includes optional Product Lifecycle Management (PLM) and Customer Relationship Management (CRM) capabilities to create a unified technology framework that simplifies development and manufacturing processes.
Infor CloudSuite Automotive gives customers extensive access to use key industry applications. The suite allows OEMs and major suppliers to electronically share data such as demand, supply and delivery information. The solution also provides a direct path to total cost of ownership (TCO) reduction, as customers do not need to purchase servers or hardware onsite, which can dramatically decrease the need for additional IT support.
“Today's manufacturers, particularly companies in the highly competitive automotive industry, have a greater need for powerful and seamless business platforms that help them gain competitiveness. This latest version of Infor CloudSuite Automotive offers an approach to reducing operational costs by increasing visibility across the entire manufacturing ecosystem, encouraging collaboration between different stakeholders, and automating execution throughout the entire process,” said Christina Van Houten, vice president. -senior president of strategy for Industry & Solutions at Infor.
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