With fully digital management, the citizen's interaction with the municipal power of Aracaju, capital of Sergipe, can be done at any time of the day without the need for physical displacement. That is, he can make any request directly from home. The expectation is that the more than 650 thousand inhabitants of the municipality will be directly impacted with more agile, transparent and efficient services.
The measure, which officially began on May 14, 2019, is being implemented in partnership with 1Doc, one of the main GovTechs in Brazil, a platform developed by the company, which also integrates Softplan's product portfolio in its Public Management unit. . It streamlines communication and document management, with a technology that has mechanisms aimed at saving financial, material and human resources, generating speed in administrative acts and allowing transparency and access to information for all citizens.
According to preliminary estimates, by computerizing all public management processes, the municipal administration is expected to generate savings of more than R$ 190 thousand per month. This happens by eliminating direct and indirect expenses with the use of paper. With the complete computerization of management, the processes are already born digital and provide, among other benefits, that the service to the citizen is simple and transparent. In addition, more than 150 trees and 11.5 million liters of water per month will be saved.
Services on the AjuInteliGENTE platform
Through the 1Doc platform, it is possible to send internal circulars and memos, with document storage, control of who has read and reduction of the amount of prints. It also has a channel for the Ombudsman, through which citizens can register and monitor their contact. Demands are organized internally and delivered to those who actually solve them.
Other features of the platform are: protocol, through which taxpayers can initiate processes without leaving home, sending documentation electronically, and receiving updates as soon as other requests are forwarded and resolved. Nothing is lost or misplaced, everything is organized and released to the responsible Departments. Managers have access to service indicators and statistics; permit, which allows prior analysis, validation and classification of documents and forwarding of processes in an automatic and agile way. It is estimated a significant reduction in the processing time of these processes, which today take around 60 days to complete. With digital 100% process, the platform has a tool for digital signature certified by ICP Brasil, so the server can sign the document digitally.
For the mayor of Aracaju, Edvaldo Nogueira, the initiative is part of the main motto of his administration to make the city more human, intelligent and creative. "AjuInteliGENTE is an extraordinary platform because it brings the best of technology to facilitate processes, economically and sustainably", he says. "But the biggest gain is its democratic character, since it empowers citizens and promotes direct access to city services. The result is a more modern and intelligent Aracaju, which, through creative solutions, values its main element: the women and men who live in it", adds the mayor.
“The migration of services is already completed, as it is a city of more than 650 thousand inhabitants, we cannot stop the entire city hall for training and implementation, so the first stage of the project contemplated the agencies that have the most demands from the population”, explains Jéferson Castilhos, founder of 1Doc. They are: Municipal Planning, Budget and Management Department, Municipal Finance Department, Municipal Environment Department, Municipal Family and Social Assistance Department, Municipal Urban Services Company, Municipal Urbanization Company and the General Controller's Office. of the Municipality. According to the city planning secretariat, it is estimated that in 12 months all municipal secretaries will be integrated.
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