Rimini Street, Inc. (Nasdaq: RMNI) – a global provider of enterprise software products and services, a leading provider of independent support for Oracle and SAP software, and a Salesforce partner – announces its global Application Management Services (AMS) offering for Oracle, which includes coverage for Oracle Database, Middleware and a wide range of Oracle applications including E-Business Suite, JD Edwards, PeopleSoft and Siebel.
In addition to leveraging Rimini Street's renowned support service for ERPs and Oracle Databases – replacing the software manufacturer's less robust and expensive annual support with a more responsive and comprehensive support offering – Rimini customers now Street can make the company manage its Oracle systems in an integrated way, combining application management services with ERP support, in a single, reliable supplier. With this integration of services, Rimini Street can offer customers a better model, more skilled professionals and better results, with significant savings in time, effort and money.
Rimini Street's AMS for Oracle solutions includes system management, operational support, health monitoring and enhanced customization support.
Traditional AMS models are unsustainable
According to industry analysts, the global Application Management Services (AMS) market is approximately US$ 82 billion and is expected to grow by more than 5% per year. Despite being a large growth market, traditional models of supporting AMS are flawed and continue to be classified as "bad". In addition, AMS models are becoming increasingly complex, with multiple layers of application management support and services provided by a wide variety of vendors, often leaving internal IT teams overwhelmed, unable to deliver value, having to mediate conflicts and without knowing to whom they should escalate their demands.
Best service model, people, results and value
Rimini Street's integrated application management and support services model provides customers with ongoing service, managed by an expert delivery team comprised of proven experienced engineers and a team consisting of an Engagement Manager, a Primary Support Engineer ( PSE) and a corporate account manager.
“Research firm Constellation sees a huge customer satisfaction gap in the Application Management Services market. The battle for price versus value and process versus better results has led to an unsustainable market,” said R“ Ray" Wang, CEO of Constellation Research, Inc. “Customers are looking for partners who can provide high-quality AMS support for Oracle solutions, going meeting a strong market need for a trusted, expert approach to AMS, with an integrated solution that helps customers optimize their IT operations.”
“We believe Rimini Street is well positioned to bring a disruptive model to this massive market for adjacent software services, just as we did in the enterprise systems support industry. Our integrated management and support service is a unique and valuable competitive offering for Oracle licensees that includes the features needed for a model that will deliver more savings, greater satisfaction, better value and better results,” said Seth A. Ravin, CEO of Oracle. Rimini Street.
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