Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, a leader in offering independent support for Oracle and SAP software and partner Salesforce, has announced the global expansion of AMS services for SAP applications. In addition to the support and maintenance services for SAP software already provided by Rimini Street – as an option to the high-cost and, in most cases, low value-added support offered by the manufacturer – customers can now have a complete solution with Rimini Street managing SAP applications.
Rimini Street has already successfully offered its Integrated AMS Services and SAP Support to customers in North and South America. Rimini Street's AMS for SAP offering comprises the following core services: operational support, including incident resolution , case management and root cause analysis to optimize ongoing operations; systems administration; SAP Basis support; monitoring the health of systems with proactive analysis, preventive recommendations and event detection; and support for complex SAP environments.
Award-winning support
Nearly 1,900 Rimini Street customers worldwide, including more than 100 Fortune 500 and Global 100 companies, are benefiting from the company's most responsive and robust enterprise software products and services. In addition, Rimini Street customers have already saved more than US$ 4 billion and redirected that amount to meet strategic and operational goals.
Rimini Street Support and Maintenance Services for SAP replaces the manufacturer's more costly and often low value-added annual support, saves significant resources and maximizes the life and return on investment of existing software without the need to upgrade to the SAP S4/HANA product from SAP. Rimini Street's continued support of the SAP ECC product from SAP for a minimum period of 15 years eliminates costs and risks related to the end of maintenance announced for 2025 by SAP for ECC 6. Rimini Street's AMS Services for SAP Applications Expands scope of support available to customers who want the benefits of leveraging an integrated operations and support solution from a single, trusted vendor.
AMS in the world
According to leading analysts, the global market for AMS services in 2018 was between US$ 82 and US$ 90 billion and growing at more than five percent a year. However, many customers are dissatisfied with their AMS service providers and rate them as “poor,” including resource skills and experience, value delivered, and business results.
Traditional AMS models are often challenged by layers of non-integrated application support and management provided by different providers, leading to poor quality of service, with little predictability, less control and more uncertainty regarding the achievement of critical business goals. business.
Simplify IT operations
To confirm the quality of services, the company has the approval of customers who already use the service. “We believe IT is critical to achieving our business objectives, creating competitive advantage and supporting growth, and our SAP ERP system is an important part of our strategy. We count on it to operate smoothly,” said Marco A. Lamim, Information Systems Manager at Promon Engenharia, a Brazilian company that provides infrastructure solutions for customers in the electricity and bioenergy, mining and metallurgy, oil and gas, fertilizer markets , chemical and petrochemical products.
“Rimini Street has been supporting Promon Engenharia's Premium level SAP systems since 2016, offering a high quality and highly responsive service from day one. This positive experience led us to expand Rimini Street's role to include the AMS services of our SAP ERP system. We now have a single and reliable service provider that supports our SAP system with an integrated solution, providing significant cost savings, more experienced and qualified engineers and better business results for Promon Engenharia”.
Rimini Street's model is focused on helping customers deliver IT services faster, with less downtime and speeding application deployments, with streamlined agile operations, and with less risk associated with coordinating multiple support providers . “Having a single, reliable provider that integrates SAP Support and Operation is helping us to further optimize our ERP investment and simplifying our IT processes, while freeing us up to focus on innovative initiatives that help Promon Engenharia achieve its business objectives”, adds Lamim.
“Rimini Street's unique AMS service integrated with SAP Software Support can help customers with the most complex and global SAP environments maximize the value and lifespan of their current software investments, thereby allocating resources to areas of innovation , which will drive competitive advantage and growth,” said Seth A. Ravin, Rimini Street CEO and Chairman.
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