Technology provides strategic insights for technological adjustments and rapid decision-making
THE Dynatrace, a leader in unified observability and security, announces that it is improving Icatu Seguros' Pension and Life Insurance projects, through the incorporation of its observability platform. This strategic measure has generated significant impacts in several areas of operations, promoting closer collaboration between teams and enabling assertive decisions in tactical sectors, always based on data.
As a result of the automations implemented, the team's productivity increased considerably. Currently, 1,190 services and 153 dashboards, including executive information and parameters of interest.
Dynatrace technology is used by Icatu Seguros, with emphasis on robots that simulate user access to the company's website to continuously improve navigation. This integration proved to be essential for online measurement of application availability and for periodic evaluations, as the number of successful executions and usage flow are tested to ensure a positive customer experience.
Dynatrace plays a key role in monitoring calls and using internal APIs. By adopting a proactive approach, it allows Icatu Seguros to identify and resolve problems before they are even noticed by end customers. Furthermore, the tool plays an excellent role in notifying the team on duty, providing detailed notifications and instructions on how to resolve any programming or interface problems between applications.
This optimized process ensures that the team of technicians receives complete information to respond effectively to any problems. The use of Dynatrace technology has helped Icatu Seguros to increase its work agility and achieve significant income from handling support demands. This has resulted in valuable assistance to project teams in dealing with technical complexities and internal connections between the various services offered through different systems and interfaces. Consequently, there has been a 90% decrease in the need for meetings to resolve critical technical issues.
“The project with Dynatrace stands out for offering specific support indicators for our business”, says Eduardo Neves, Account Executive at Dynatrace. According to him, it is very rewarding to offer the best solutions and even to benchmark from the market. “Our customers get insights important for your projects”, says the executive.
With such positive results, Icatu Seguros aims to continue progressing with Dynatrace solutions, collecting essential data from its technological infrastructure. This journey aims to ensure a robust and efficient operational framework in its projects, maintaining the commitment to providing a perfect experience for its customers.
“The synergy of our union proves to be a strategic alliance, offering unprecedented visibility into customer relationships, solving persistent challenges, providing detailed notifications and cross-referencing information from multiple customer interface systems. This optimized process ensures an effective response to possible challenges”, says Luís Rezende, Information Technology Infrastructure Manager at Icatu Seguros.
Given this scenario, Icatu Seguros is confident to continue leveraging the innovative solutions provided by Dynatrace through the continuous collection of essential data, and maintaining its commitment to offering unique experiences to its customers in future projects. This successful trajectory reinforces the importance of strategic partnerships in the business environment, driving operational efficiency and continuous excellence.
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