Mexico's Leading Pharmaceutical Distributor Gains Rimini Street Savings to Accelerate Digital Innovation Initiatives
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, announces that Nadro, a distributor of pharmaceuticals and products to more than 25,000 pharmacies in Mexico, has migrated its support across the entire SAP S environment /4 HANA, Business Suite 7 and HANA database for Rimini Street.
By choosing Rimini Street's award-winning and responsive support model, Nadro aims to reduce costs and improve the breadth, depth and responsiveness of the service it receives, while improving its operational efficiency. With the migration, Nadro's IT area plans to focus on strategic projects that will bring competitive advantage in distribution and support the company's growth.
Rimini Street Support Helps Accelerate Innovation
Nadro has a complex and highly customized infrastructure, with a hybrid and integrated deployment of SAP S/4 HANA, Business Suite 7 and SAP HANA database in the corporation and its 17 distribution centers. As part of an enterprise-wide cost optimization initiative, Nadro's IT department thoroughly investigated the source of various expenses within the group, and SAP maintenance and support costs were immediately flagged as candidates for further analysis. After a robust due diligence process to identify and select the best independent support provider with a proven mission-critical model, Nadro has moved to Rimini Street and can now accelerate its efforts on new innovation projects in its business.
“The move to Rimini Street support allows Nadro to reduce IT operational costs and invest those savings to deliver innovation projects across the enterprise, improve operational efficiency and improve the quality of our customer service,” said Jorge Malo , IT director at Nadro. "We are extremely pleased with the level of service and support we receive from Rimini Street across our SAP product portfolio on a daily basis and are confident this will be a fruitful partnership for years to come."
Like all Rimini Street customers, Nadro has a designated Primary Support Engineer (PSE) with an average of 15 years of SAP software experience who is supported by a team of functional and technical engineers, available 24/7/365 .
Customers also receive the company's service level agreements (SLAs) with a guaranteed 15-minute response time for critical issues (P1). In addition, Nadro now also receives guaranteed support from Rimini Street for its current versions of SAP software for a minimum period of 15 years, without the need for updates or migrations imposed by the manufacturer.
Rimini Street supports a wide range of SAP products, including SAP S/4 HANA, Business Suite 7 (which includes ECC6), BusinessObjects, HANA database, and the Sybase product family.
"Nadro needed to focus its IT resources on digital innovation to improve competitive advantage and support growth," said Seth A. Ravin, CEO of Rimini Street. “By moving support to Rimini Street, Nadro has freed up precious resources – time, people and money – to achieve its strategic goals. In addition, it regained control of its IT roadmap. Now, the company can plan for the future following its own terms”, concludes the executive.
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