Patients are notified in advance about the appointment via WhatsApp, phone call or SMS, which reduces daily queues and optimizes healthcare expenses
Minsait, an Indra company dedicated to promoting digital transformation, is responsible for implementing a service model that brings more agility to the scheduling of consultations and exams in public health in Maceió. With a team installed in the region since April, the company has already brought significant results to the local population, such as the 40% increase in appointments compared to the same period in 2017, resulting in more than 600,000 procedures (consultations and exams), with a reduction in time of 25%.
The results are also significant in terms of service and waiting time: simple pathology exams are scheduled on the spot and those of greater complexity are performed in a waiting period of 15 days, on average. This is possible because the management implemented by Minsait stopped putting patients in queues to schedule appointments, starting to make appointments made when patients go to the Basic Health Unit. In addition, the team makes real-time decisions regarding factors such as the growth of waiting lines, task force actions and agreements, making the process even faster.
To ensure effective management of deadlines, the company uses tools such as WhatsApp, SMS and phone calls as a way of reminding patients of their scheduled procedures. In this way, it was possible to reduce absenteeism, reuse consultations and identify problems quickly through contact with the population.
The service is still in the implementation phase – for now, it covers about 27 basic health units, which serve approximately 300,000 people. The forecast is that, by April 2019, all 8 local districts will be covered.
The project manages to solve important issues in basic health units, such as infrastructure outages, high call return time, low rate of appointments, long lines, low production, low rate of scheduled appointments, overcrowding, among others.
For the Health Secretary of Maceió, José Thomaz Nonô, the company uses technology to perform simple but important procedures for the population, resulting in better service to patients.
“Indra represents modernity, the private business vision, positively interfering in public service routines. The first results are extremely encouraging, allowing us to foresee significant social gains for SUS users. Improving Primary Care is the department's true mission and this objective is being achieved and is visible in the suppression of queues, in real-time appointments, in the objective measurement of the quality of the services provided”, he pointed out.
Reference in health transformation projects
Currently, 33 million people benefit from the technologies and systems developed by Minsait in the healthcare sector. Its solutions are used by more than 100,000 professionals in more than 5,600 health centers and hospitals and make it possible to formalize around 500,000 consultations per day. In the electronic prescription sector, it has also positioned itself as a leading national company, in which its solution is used by more than 30,000 health professionals, which means more than 225 million prescriptions per year.
The company also has emblematic projects in countries such as the Philippines, Chile and Bahrain. In the private health sector, Minsait is a leading provider of electronic medical records and hospital management solutions in Spain, serving more than 40 hospital centers, which represent 48% of the centers belonging to the large private health service networks in the country) .
The results are also significant in terms of service and waiting time: simple pathology exams are scheduled on the spot and those of greater complexity are performed in a waiting period of 15 days, on average. This is possible because the management implemented by Minsait stopped putting patients in queues to schedule appointments, starting to make appointments made when patients go to the Basic Health Unit. In addition, the team makes real-time decisions regarding factors such as the growth of waiting lines, task force actions and agreements, making the process even faster.
To ensure effective management of deadlines, the company uses tools such as WhatsApp, SMS and phone calls as a way of reminding patients of their scheduled procedures. In this way, it was possible to reduce absenteeism, reuse consultations and identify problems quickly through contact with the population.
The service is still in the implementation phase – for now, it covers about 27 basic health units, which serve approximately 300,000 people. The forecast is that, by April 2019, all 8 local districts will be covered.
The project manages to solve important issues in basic health units, such as infrastructure outages, high call return time, low rate of appointments, long lines, low production, low rate of scheduled appointments, overcrowding, among others.
For the Health Secretary of Maceió, José Thomaz Nonô, the company uses technology to perform simple but important procedures for the population, resulting in better service to patients.
“Indra represents modernity, the private business vision, positively interfering in public service routines. The first results are extremely encouraging, allowing us to foresee significant social gains for SUS users. Improving Primary Care is the department's true mission and this objective is being achieved and is visible in the suppression of queues, in real-time appointments, in the objective measurement of the quality of the services provided”, he pointed out.
Reference in health transformation projects
Currently, 33 million people benefit from the technologies and systems developed by Minsait in the healthcare sector. Its solutions are used by more than 100,000 professionals in more than 5,600 health centers and hospitals and make it possible to formalize around 500,000 consultations per day. In the electronic prescription sector, it has also positioned itself as a leading national company, in which its solution is used by more than 30,000 health professionals, which means more than 225 million prescriptions per year.
The company also has emblematic projects in countries such as the Philippines, Chile and Bahrain. In the private health sector, Minsait is a leading provider of electronic medical records and hospital management solutions in Spain, serving more than 40 hospital centers, which represent 48% of the centers belonging to the large private health service networks in the country) .
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