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Metasix, a company specializing in multichannel service solutions and which has its digital cities technology used by some of the largest Brazilian cities, is presenting to the market an optimized version of its unified call center specially adapted to serve small city halls with a low IT budget and with a population of up to 120 thousand inhabitants.
The company's objective is to help smaller municipalities, with few computer resources, to offer electronic service through intelligent interfaces, with or without the support of robots (bots) for practically all types of services, such as: information queries about services by citizens, requests for urban repairs, complaints, requests for tree pruning, access to health centers and information on public transport, tourism or schools, among others.
With investments of just R$ 14.9 thousand per year, municipalities will be able to integrate up to 10 services of this nature through the CUBE Metasix system, an "omnichannel" platform that makes customer service possible through all the channels available in the municipality. This includes customer service and self-service via portal, smartphones, customer service, email, social media and messaging applications.
According to Cleiton Jorge, director of operations at Metasix, the creation of the new commercial program for small municipalities is part of the company's strategy to make the CUBE platform a de facto standard for automation, taking advantage of the expertise in service and self-service applications that the Metasix implemented it for large and medium-sized city halls.
"Our platform is already responsible for 47.6 million calls per year through applications and other channels, ranging from guidance on vaccination programs or school enrollments to service requests", says Cleiton.
According to him, the modular characteristic of the platform allows the municipality to integrate the existing structure without the need for major investments in IT and start enjoying the almost immediate engagement of citizens and significantly reducing face-to-face assistance.
In addition, the CUBE platform for city halls offers facilities such as the interconnection of services to the city's databases, facilitating not only electronic service, but also self-monitoring of citizen requests via computer screen or mobile device.
Metasix also offers chatbot applications that help city halls to automate a significant part of the service, in order to solve one of the most acute problems in cities, which is the lack of manpower to serve the citizen.
"Smaller municipalities are beginning to understand that digital tools are opportunities to engage and bring the population closer together, which results in better services and greater approval from residents. With our new cost-optimized offer, we are taking a practical and viable response to this new generation of managers", concludes the executive.
The company's objective is to help smaller municipalities, with few computer resources, to offer electronic service through intelligent interfaces, with or without the support of robots (bots) for practically all types of services, such as: information queries about services by citizens, requests for urban repairs, complaints, requests for tree pruning, access to health centers and information on public transport, tourism or schools, among others.
With investments of just R$ 14.9 thousand per year, municipalities will be able to integrate up to 10 services of this nature through the CUBE Metasix system, an "omnichannel" platform that makes customer service possible through all the channels available in the municipality. This includes customer service and self-service via portal, smartphones, customer service, email, social media and messaging applications.
According to Cleiton Jorge, director of operations at Metasix, the creation of the new commercial program for small municipalities is part of the company's strategy to make the CUBE platform a de facto standard for automation, taking advantage of the expertise in service and self-service applications that the Metasix implemented it for large and medium-sized city halls.
"Our platform is already responsible for 47.6 million calls per year through applications and other channels, ranging from guidance on vaccination programs or school enrollments to service requests", says Cleiton.
According to him, the modular characteristic of the platform allows the municipality to integrate the existing structure without the need for major investments in IT and start enjoying the almost immediate engagement of citizens and significantly reducing face-to-face assistance.
In addition, the CUBE platform for city halls offers facilities such as the interconnection of services to the city's databases, facilitating not only electronic service, but also self-monitoring of citizen requests via computer screen or mobile device.
Metasix also offers chatbot applications that help city halls to automate a significant part of the service, in order to solve one of the most acute problems in cities, which is the lack of manpower to serve the citizen.
"Smaller municipalities are beginning to understand that digital tools are opportunities to engage and bring the population closer together, which results in better services and greater approval from residents. With our new cost-optimized offer, we are taking a practical and viable response to this new generation of managers", concludes the executive.
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