Ingram Micro Brasil, a subsidiary of one of the world's leading IT distributors, has just announced a partnership with Genesys, a global reference in solutions, software and services for contact centers and customer service, to exclusively distribute omnichannel solutions in Brazil. for contact centers and the Genesys customer experience, focusing on PureCloud®, a platform designed for the cloud and ideal for communicating with customers.
“Brazil is a strategic market and Ingram Micro will be instrumental in helping us consolidate the PureCloud® platform and scale the operating model to other Latin American countries,” says Diego Palmieri, Genesys Channel Director for Latin America . According to Rita D'Andrea, Cloud Director at Genesys in Brazil, Brazilian users like to try new social media, which, in turn, are growing in importance in service environments. “This is a perfect scenario for Genesys products, which incorporate all existing channels and easily adapt to those to come in their service platform. The market needs dynamic solutions with a user-friendly interface that do not have a support team and infrastructure as a prerequisite, and Ingram Micro's capillarity will help us to popularize our platform as the best alternative”, says D'Andrea.
For Ingram Micro, the partnership with Genesys also represents an exciting opportunity. “We are the first distributor to deliver an omnichannel solution offering purely in cloud software to the market. This partnership confirms Ingram Micro as a visionary distribution company, which anticipates the delivery of innovative solutions”, says Flavio Moraes Junior, Director of Cloud and Digital Solutions at Ingram Micro. In addition, according to him, as Genesys products are complementary to Ingram Micro's portfolio, they will open up new possibilities for the sale of servers, devices, network equipment, etc.
This way of acting by Ingram Micro was relevant to the distribution agreement with Genesys. “The opportunity met our objectives of innovating the business model and expanding our share in the Brazilian market. Ingram Micro, as the distribution leader in the country, has extensive experience in working with the most diverse cloud solutions”, emphasizes the director of the distributor.
Moraes also informs that roadshows will now be held, followed by sales and pre-sales training, online (including webinars) and face-to-face training and that, together with Genesys, Ingram Micro Brasil's marketing area will act in social events, events and other programs to train and retain resellers.
“Brazil is a strategic market and Ingram Micro will be instrumental in helping us consolidate the PureCloud® platform and scale the operating model to other Latin American countries,” says Diego Palmieri, Genesys Channel Director for Latin America . According to Rita D'Andrea, Cloud Director at Genesys in Brazil, Brazilian users like to try new social media, which, in turn, are growing in importance in service environments. “This is a perfect scenario for Genesys products, which incorporate all existing channels and easily adapt to those to come in their service platform. The market needs dynamic solutions with a user-friendly interface that do not have a support team and infrastructure as a prerequisite, and Ingram Micro's capillarity will help us to popularize our platform as the best alternative”, says D'Andrea.
For Ingram Micro, the partnership with Genesys also represents an exciting opportunity. “We are the first distributor to deliver an omnichannel solution offering purely in cloud software to the market. This partnership confirms Ingram Micro as a visionary distribution company, which anticipates the delivery of innovative solutions”, says Flavio Moraes Junior, Director of Cloud and Digital Solutions at Ingram Micro. In addition, according to him, as Genesys products are complementary to Ingram Micro's portfolio, they will open up new possibilities for the sale of servers, devices, network equipment, etc.
This way of acting by Ingram Micro was relevant to the distribution agreement with Genesys. “The opportunity met our objectives of innovating the business model and expanding our share in the Brazilian market. Ingram Micro, as the distribution leader in the country, has extensive experience in working with the most diverse cloud solutions”, emphasizes the director of the distributor.
Moraes also informs that roadshows will now be held, followed by sales and pre-sales training, online (including webinars) and face-to-face training and that, together with Genesys, Ingram Micro Brasil's marketing area will act in social events, events and other programs to train and retain resellers.
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