Infor Announces New App for the Services Industry

 

Infor, the leading provider of industry-specific cloud applications, announces the launch of Infor CloudSuite Field Service. The application is an end-to-end solution that integrates information about customers, partners and franchisees, allowing equipment, service and rental resellers to have advanced functionality to access operational data across the entire company.
 
Frontline agents, billing clerks, scheduling managers and shipping executives can also gain immediate access to information that can make them more efficient and effective. When everyone has access to the same reliable and up-to-date information, organizations can avoid costly and dangerous miscommunications, discrepancies, delays and errors.
 
Infor CloudSuite Field Service combines a robust enterprise business solution with multi-language, multi-currency capabilities with the specialized functionality users need to run a range of high-end services. That includes:
 
• Provide frontline agents with detailed, up-to-date information they need to answer questions and streamline service requests.
 
• Assign the right technician to the right position according to location, skills and available inventory.
 
• Easily manage multiple service contracts and extend warranties.
 
• Streamline the entire claims, review and reimbursement process for service providers.
 
The solution also provides tools to assist with asset management, accounting, CRM, sales, distribution, tracking inventory levels and tracking KPIs.
 
“To be competitive, leading service organizations understand that they must deliver responsive services without sacrificing efficiency or creating unnecessary costs,” said Catherine Henn, vice president of product management at Infor. “With Infor CloudSuite Field Service, organizations can perform at a higher level and better capitalize on growth opportunities. By creating a highly efficient service operation, organizations will be able to use their exceptional service to a competitive advantage.”
 
For the executive, with Infor CloudSuite Field Service, users will have a tool to become a premier service organization. “Institutions can do much more than just focus on completing service requests and can take a more strategic approach to parts availability, workforce readiness, scheduling optimization, sales opportunities and more. In addition, real-time access to more accurate and complete data helps companies make decisions quickly and confidently, as the information comes from a shared database in real time, eliminating possible guesswork or relying on outdated spreadsheet systems. isolated”, he points out.