Dígitro Tecnologia uses artificial intelligence to analyze customer behavior, anticipating needs and offering more effective solutions
THE Digitro Technology, a leader in unified communication solutions, is innovating by applying hyper-personalization to its products, providing its customers with an even more efficient service journey aligned with their specific needs. With robust contact center solutions, tools for developing voice and chat bots, and a unified corporate communication platform that securely integrates calls, videos, and messages, the company not only improves communication, but also creates a unique experience, generating more accurate and assertive results for organizations.
By strategically using AI, these solutions are able to analyze consumer data, recommend content, solve problems more effectively and even anticipate future needs in a highly personalized manner. This is a step further in creating customized customer service journeys focused on the behavior and needs of each customer. In addition, the technology enables the creation of intelligent decision trees, ensuring high-quality customer service, whether by voice or chat, on any communication channel preferred by the customer.
Márcio Souza, Chief Technology Officer at Dìgitro
One of Dígitro Tecnologia’s latest innovations is the automation of customer service assessment, which can reduce costs and optimize companies’ time. Using AI, the company can transcribe calls, analyze the friendliness of agents and instantly measure customer satisfaction. “This automation not only increases productivity, but also provides a clear view of agent performance,” he says. Marcio Souza, the company's chief technology officer.
By investing in technologies that integrate AI, Dígitro reinforces its position at the forefront of digital transformation in corporate communications, creating solutions that not only meet customer expectations, but also anticipate their needs. This ensures a more effective and productive experience for everyone involved. “Our role is simple: to deliver products and services that truly add value to our customers’ businesses. AI, when applied well, generates scalability, productivity and, above all, better results”, concludes Márcio Souza.
About Digito
Dígitro Tecnologia is a Brazilian company with 100% capital and a pioneer in the innovation market in Brazil. Headquartered in Florianópolis, it operates in several countries in South America. Focused on developing technologies for Smart Cities, Customer Journey, Intelligence and Defense, it has Software as a Service (SaaS) solutions, in addition to an on-premise portfolio, used by Brazilian and international organizations. The company is a leader in the Public Security sector and has made important contributions to National Defense as a Strategic Defense Company (EED), certified by the Ministry of Defense. More information on the website www.digitro.com.
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