In the context of Sociedade 5.0 and the VUCA world, ABES brought together experts in the international webinar “ABES Novos Tempos: How are Brazil and Estonia preparing for a more virtual society?”, Which took place on September 4, to discuss different perspectives Digital Government strategies with the presence of Florian Marcus, digital transformation advisor from Estonia, a country that is a global reference on the topic; Ciro Avelino, Deputy Secretary of Digital Government of the Ministry of Economy; Daniel Glaessel Ramalho Deputy Municipal Secretary of Innovation and Technology of the Municipality of São Paulo; and Daniel Annenberg, Councilor of São Paulo and former superintendent of Poupatempo and Detran.
The mediation was conducted by Rodolfo Fücher, president of ABES, who thanked the participants for their presentation and spoke about the purpose of the association: to contribute to the construction of a more digital and less unequal Brazil. "We believe that information technology plays a fundamental role in the democratization of knowledge and the creation of new opportunities," he said.
Problem solving
The first to speak was Florian Marcus, who told how Estonia took its services to the digital world and established a governance model based on the review of all the different administrative processes and procedures, including the income tax declaration, currently made by 96% of citizens. "If you save the time that people spend solving problems, the chances of them doing these things online are much greater," he commented.
Expanding scanning
Ciro Avelino, Deputy Secretary of Digital Government of the Ministry of Economy, said that Brazil uses the experience of Estonia as an example, but that it is necessary to adapt actions to the Brazilian context and its complexity. “We recognize the government as a great service provider. So, we need to be very citizen-centered. We are a society with 75% of Brazilians already have regular access to the internet. Digital technologies change the way people interact. People are more used to having services with more convenience and the government needs to deliver that. Today, about 70% of the services are already delivered digitally ”, he explained. He also said that in the period of the pandemic, about 330 services were digitalized.
Innovation Lab
Daniel Glaessel Ramalho Deputy Municipal Secretary of Innovation and Technology of the Municipality of São Paulo, recalled that “technologies always need to be tested and improved. Therefore, we have been working hard in the city hall to take new steps in digitalization, innovation and digital inclusion ”. He highlighted the work of the Innovation Laboratory created by the city to try these innovations and on the need to reassemble the flows to provide adequate support for the migration from classroom to digital and avoid the “digitization of bureaucracy”.
Digital inclusion
Councilor of São Paulo and former superintendent of Poupatempo and Detran, Daniel Annenberg reinforced the importance of reducing bureaucracy, ending digital inequality and providing access to the internet, as the country still has 25% of the population outside the digital universe. “I think it is very important to digitally literate the population. People still don't use the internet to study and work, they're still afraid. They need to be acculturated in the electronic service. For this reason, we will still live together for a long time with face-to-face service and telephone assistance ”, he pondered. Daniel mentioned the importance of counting on citizens to co-create services and carry out pilot projects to evaluate innovations.
EN 
PT 
