Genesys, a specialist in omnichannel customer experience and contact center solutions, announced the launch of Genesys AppFoundry – a new virtual marketplace for customer experience solutions. AppFoundry will serve as a resource center for Genesys customers to discover, search and connect to a wide variety of customer experience applications, integration solutions and services that meet the most diverse needs.
With an ecosystem of more than 500 partners and systems integrators, Genesys aims to make it easier for customers to access answers to their business needs, as well as make it easier for partners to access customers and market their solutions. AppFoundry goes beyond traditional marketplace platforms by focusing on third-party customer experience applications that provide complete communication integration across voice, chat, email, video, social media and mobile.
AppFoundry also hosts a wide range of more traditional application and integration solutions that include natural language and self-service, CRM integration, monitoring and reporting, and configuration and management.
"With the introduction of AppFoundry, Genesys gives customers direct access to a rapidly expanding catalog of solutions from trusted partners built on the Genesys Customer Experience Platform, while also giving our partners the power to create solutions for our customers' unique requirements," says Paul Segre, President and CEO of Genesys.
Genesys AppFoundry comes with a new Genesys developer program and a portal offering documentation, video tutorials, sample code, and a developer forum that helps guide customers through purchasing and integrating dozens of applications, including Skype. for Business, workforce optimization (wfo), voice, reporting and analytics, CRM integration and agent interfaces. Learn more at http://www.genesys.com/pt.
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