– Executive Nicholas Finck joins the startup to expand voice analytics solutions for customer experience
– In addition to Finck, the startup also formed an advisory board to reinforce its innovation strategy with the arrival of executives Daniela Noronha and Lucien Cohen
1 Team Celeste: Marcos Lima (partner), Lucien Cohen (advisor), Daniela Noronha (advisor), Ana Paula Pereira (partner) and Nicholas Finck (partner) – Photo Credits: Vinicius Cabral
THE Celeste AI, a Brazilian artificial intelligence startup pioneering voice analytics, announces the arrival of Nicholas Finck as its new partner and head of technology and new business. With over 20 years of experience in digital transformation, Finck brings a solid background in strategic innovation, focused on generating real value for customers and businesses through technology.
Finck has led PicPay's digital customer service transformation in recent years, focusing on efficiency and automation in processes related to the user experience. At Celeste, he takes on the challenge of accelerating the development of solutions that use voice data and AI to revolutionize customer service and experience.
"We're building a new generation of agents who put the customer at the center. Voice is a powerful asset, and AI can transform it into actionable intelligence for both those responding and those leading operations," says Finck.
In addition to Finck's arrival, the startup also formed an advisory board to reinforce its innovation strategy with the arrival of Daniela Noronha and Lucien Cohen.
Daniela has over 20 years of experience at institutions such as IBM, Citibank, and Accenture, where she led strategic and technology programs in Brazil, Mexico, the US, and Europe.
Cohen, in turn, also brings a solid track record in strategic partnerships and business development. He was director of alliances at Accenture Brazil and Latin America, and currently leads similar initiatives at the Alliance Academy and Peers Consulting.
Voice intelligence for business
Celeste has developed voice analytics solutions focused on customer experience, providing real-time suggestions for agents, alerts about potential compliance failures, and strategic insights for managers based on voice information—adding a new layer of visibility and operational intelligence.
Among the new features under development, Celeste is investing in advanced voice analytics technologies to transform the contact center experience. One of the startup's main products can assess the quality of voice service in seconds, identifying deviations based on customized criteria.
Additionally, the platform features intelligent detection and proactive alert mechanisms for compliance and regulatory risks, as well as dashboards with insights into operational performance.
Celeste AI believes that voice data is the bridge between operational efficiency and empathy in customer service.
“Our commitment is to creating more human, faster, and more informative experiences—both for those providing services and those being served,” Finck emphasizes.
About Celeste AI
Celeste AI is a Brazilian startup pioneering the development of artificial intelligence for voice transcription and analysis. Focused on innovation and linguistic diversity in artificial intelligence, Celeste is revolutionizing the way companies and professionals access and interpret audio and video information. Learn more at www.celeste-ai.com.
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