Engineering Brasil, a global information technology and digital transformation company, is developing an AI agent for the telecommunications sector. The project, now in an advanced stage, is being customized for one of the country's leading operators. With 17 years of experience in this market, the company reinforces its expertise in API, data, and AI solutions, in a strategic move that further strengthens its presence in the segment.
"The AI agent is being designed to act as an intelligent co-pilot in customer service, with the ability to interpret natural language, access multiple data sources in real time, and make autonomous decisions to resolve requests with greater agility and assertiveness," says Filippo Di Cesare, CEO of Engineering for Latin America.
According to the company, the difference lies in the composable approach and robust governance that underpins the model: agents are integrated through an event-driven architecture and secure interoperability protocols, which ensures scalability, adaptability, and traceability—essential requirements in a regulated sector with a high transaction volume like telecom.
Engineering Brasil already works with API, Data, and AI solutions in sectors such as sanitation, tourism, energy, mining, automotive, and others, and sees this initiative as a natural way to meet the demands of intelligent automation, personalization, and operational resilience at large operators.
About Engineering Brasil
THE Engineering Brasil, part of the Engineering Group, is a global Information Technology and consulting company specializing in Digital Transformation, headquartered in Italy, with more than 80 offices and approximately 14,000 employees in Europe, South America and North America.
The company supports organizations in developing their competitive advantage through a business-oriented approach, evolving on API, Data and AI journeys, with complete solutions to reconfigure and innovate the value chain, in order to generate new business models and improve the customer experience.
Present in Brazil for 17 years, it is responsible for transforming operations such as TIM, Claro, Sabesp, Eletrobras, Nestlé, Volvo, Pfizer, among others. With more than 800 employees, Engineering Brasil is one of the largest and most innovative companies in the country and considered one of the best places to work.
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