Focused on the digital transformation of your companies, the implementation of Salesforce Health Cloud will make the care of your patients more carefully, quickly and efficiently
For 40 years acting with excellence in the services provided to the health area, the Bem Group companies officially started their project to implement the SalesForce Health Cloud, one of the most recognized customer relationship platforms. The goal of this digital transformation is to improve patient care.
For Bem Emergências Médicas, ProCare Saúde, Inform Saúde and APIS Health Tech, this change will promote efficiency in all stages of the patient's journey, regardless of the product or contact channel. The project will start immediately in partnership with Harpia Cloud, a Salesforce partner company in Brazil and will last approximately 4 months. “In the coming weeks, our employees will undergo training and meetings, because only with the effective participation of our entire team will we make this project a reality. This digital transformation will directly improve the care for our patients ”, declares Paulo Cabernite, Co-Founder of the companies.
With this mechanism adopted, the multichannel strategy will centralize the patient's journey in a single tool, to promote an integrated view, that is, 360 degrees, regardless of the company, program or contact channel, whether in person or by phone. As the patient will become the center of all actions, the tool will make it possible to analyze the data of each individual, working with all their information, either through the preventive health promotion program, through the hospitalization or dehospitalization program.
The quick sharing of information for the different business areas, through the measurement of results in a more agile way, will generate opportunities for improvements and designs of new constant solutions. “Salesforce will take the company to the future, ensuring agility, efficiency and improvement in health promotion in all areas”, concludes Sérgio Cabernite, Co-Founder of the companies.
For Bem Emergências Médicas, ProCare Saúde, Inform Saúde and APIS Health Tech, this change will promote efficiency in all stages of the patient's journey, regardless of the product or contact channel. The project will start immediately in partnership with Harpia Cloud, a Salesforce partner company in Brazil and will last approximately 4 months. “In the coming weeks, our employees will undergo training and meetings, because only with the effective participation of our entire team will we make this project a reality. This digital transformation will directly improve the care for our patients ”, declares Paulo Cabernite, Co-Founder of the companies.
With this mechanism adopted, the multichannel strategy will centralize the patient's journey in a single tool, to promote an integrated view, that is, 360 degrees, regardless of the company, program or contact channel, whether in person or by phone. As the patient will become the center of all actions, the tool will make it possible to analyze the data of each individual, working with all their information, either through the preventive health promotion program, through the hospitalization or dehospitalization program.
The quick sharing of information for the different business areas, through the measurement of results in a more agile way, will generate opportunities for improvements and designs of new constant solutions. “Salesforce will take the company to the future, ensuring agility, efficiency and improvement in health promotion in all areas”, concludes Sérgio Cabernite, Co-Founder of the companies.
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