28/03/2015
Direct Talk announces the launch of DTe-Service, the company's self-service tool, which will allow consumers to track the delivery of their order automatically in the solution itself at any time (24×7), without the need for human interaction. This new feature is a first-of-its-kind self-service and tracking integration for the e-commerce market.
In partnership with Shipfy, a company active in simplified logistics, the tool relieves the call center and generates cost reduction for virtual stores. The main functionality of the DTe-Service is to allow customers to solve their doubts without the help of an attendant and, with the novelty, it is possible to check the status of the order, the main reason for contact in operations. The functionality is integrated with carriers and the post office website.
One of the first companies to use the Direct Talk novelty is Polo Ar, an e-commerce reference in the air conditioning sector. Anderson Teixeira, manager of the virtual store, says that the main reason for contacting the call center is the search for information about the status of the order. “This audience is very anxious and wants to receive the product as soon as possible. Our goal with this solution is to unburden the service with the simplest doubts and make the team available to answer the most complex issues".
Fábio Miranda, new business manager at Direct Talk, explains: “our goal is to offer an even smarter product for companies and for consumers who want immediate answers. Issues related to delivery, for example, do not go through the call center. This results in cost savings, ticket retention and satisfied customers.”
In partnership with Shipfy, a company active in simplified logistics, the tool relieves the call center and generates cost reduction for virtual stores. The main functionality of the DTe-Service is to allow customers to solve their doubts without the help of an attendant and, with the novelty, it is possible to check the status of the order, the main reason for contact in operations. The functionality is integrated with carriers and the post office website.
One of the first companies to use the Direct Talk novelty is Polo Ar, an e-commerce reference in the air conditioning sector. Anderson Teixeira, manager of the virtual store, says that the main reason for contacting the call center is the search for information about the status of the order. “This audience is very anxious and wants to receive the product as soon as possible. Our goal with this solution is to unburden the service with the simplest doubts and make the team available to answer the most complex issues".
Fábio Miranda, new business manager at Direct Talk, explains: “our goal is to offer an even smarter product for companies and for consumers who want immediate answers. Issues related to delivery, for example, do not go through the call center. This results in cost savings, ticket retention and satisfied customers.”
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