Persona ensures integrated customer service
In the marathon taken by the customer to get in touch with a service, the one who manages to solve all their demands by interacting in a single channel is happier, be it an administrative service or through its Contact Center. It is precisely in this sense that Dígitro Tecnologia has just launched a new feature on the market. Through a robot (Persona) it is possible to send messages to customers, partners or prospects with exclusive content, allowing the return of these messages to be directed to the person or team dedicated to the service. This redirect can be responded to by messaging services such as WhatsApp, Messenger and Telegram. The solution complements the company's communication portfolio that already worked in an integrated manner with these applications.
“Our goal is to offer an integrated solution that allows our customers to improve communication with their consumers. This innovation will allow companies that need to make chat calls to remain with a single number on WhatsApp and through it can meet all the needs of their customers. Loyalty (the service goes back to the responsible area) can be programmed by the system, and can be directed to a person/PA, an area or a service”, explains the Director of Market Relations at Dígitro Tecnologia, Octávio Carradore.
Persona is Dígitro Tecnologia's service robot that works in an integrated manner with the UNA (corporate unified communication system that integrates text, voice and video messages in the cloud or on premise). Unlike other instant chat applications, UNA offers business and security advantages to users.
Persona understands and directs the service through Interact, Dígitro's Contact Center system, which allows for the loyalty of service by PA or service. The system connects with other telephone networks and social media platforms, with capillarity to maintain customer service even in the home office.
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