HDI Brasil will promote the 12th edition of its International Conference & Expo, on May 9 and 10, 2019, which will take place at the Frei Caneca Convention Center, and will bring news in its third consecutive year with the theme: digital transformation in IT services. ABES institutionally supports and associates will have a 20% discount on registration using the code CNF291920 on the registration form.
Brazil has evolved rapidly in terms of technology in recent years, and despite restricted investments (long-standing instability in several aspects), companies seek every day to automate processes, evolve management models, focus on operational and strategic efficiency, and order to ensure cost reduction through IT investments.
Brazil has evolved rapidly in terms of technology in recent years, and despite restricted investments (long-standing instability in several aspects), companies seek every day to automate processes, evolve management models, focus on operational and strategic efficiency, and order to ensure cost reduction through IT investments.
"You don't need to be an expert to deduce that the next 5 years will be equivalent to the past 50 years in terms of technology development. Maybe less, maybe more, but the fact is that the next 5 years will bring evolutions, revolutions and very advanced technological innovations. We will live 50 years in 5. The role of HDI, as an institute that seeks to disseminate the best national and global practices in the IT services sector, is to bring the most important success stories and news of this new era of corporate digital transformation, as well as to bring together a select and high quality audience, so that this exchange of ideas becomes even more valuable", analyzes Valtomir Santos (Kid), HDI Services Director.
Topics such as artificial intelligence, bots, knowledge management, agile IT governance, customer experience / success, devops, agile methods, IT support and services, and related topics, will be extensively covered in lectures, success stories, debates, exhibitions and much more during the HDI Brasil Conference & Expo 2019.
"We believe in mixing the human factor with automation for fantastic results in this era of business technology, as well as in structuring the business and IT to receive the most innovative we will have in the next 5 years. To be prepared, it is very important that its IT Governance, as well as the baseline of processes and technical support, are working very well. In other words, we are also concerned with the preparation of operations to receive innovation", completes Santos.
Key speakers will bring their experiences within these scenarios The absolute number of decision makers and executives present is a strong point, as well as the diversity of the profile of the companies present in terms of size and segments. There are hundreds of managers from large, medium and small companies seeking to improve and innovate the management of their operations. The expectation for the 2019 edition is that about 1000 people circulate through the Expo Hall of the event.
About HDI
HDI is a global association, teaching, research and reference institute in the development of the IT Governance, Services, Support and Customer Success segment. Through courses/trainings and certifications from Customer Support Centers, we assist in the development of individual professionals and operations, with specialized advice based on international standards.
In addition to courses and consultancy, HDI promotes events and produces, from its more than 60 international councils around the world, white papers, research, studies, articles and several other documents to support managers and analysts who work in a support operation. the client. For more information, visit www.hdibrasil.com.br.
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