Google Apps allowed the company to expand voice and videoconferencing services for teams and customers, in addition to ensuring savings of almost half a million reais per year
Challenge
Leroy Merlin, the largest chain of construction material stores in the country, according to ANAMACO, needed to adopt a new collaborative e-mail platform, as the old solution no longer received support from the manufacturer and did not offer the necessary mobility for the days of today.
Solution
The company adopted – based on the support of consultancy Dedalus – the Google Apps for business solution, which delivers an e-mail with native antispam and antivirus support on the platform and also allows creating a user account, in just 5% of the normal time. Dedalus conducted a survey with Leroy Merlin employees to study the needs of the business. Afterwards, he carried out the necessary proof of concept, took care of the implementation and support of the Google Apps for business solution.
Benefits
According to an internal survey at Leroy Merlin, the level of satisfaction is 95%. In just 1 year, there was an increase of 100% in the number of mailboxes for each store. Leroy Merlin was able to reduce telephony expenses, including international calls. “Much more than the savings of almost half a million reais, from the adoption of the new platform, the company innovated in its business processes by exploring resources previously unimaginable in a traditional e-mail service”, comments Anderson Cunha, CIO of Leroy Merlin. More information: www.leroymerlin.com.br and www.dedalus.com.br.
EN 
PT 
