Confident in the classification of Cruzeiro Esporte Clube for the final of the 2017 Copa do Brasil – when the team ended up being champion – Minas Gerais fans soon chased tickets for the semifinals in the middle of last year. A few hundred people lined up around the block at the club's headquarters, in central Belo Horizonte, hours before the box office opened.
It was no different with the members of the member-supporter program, with demand to purchase tickets through the club's website and app before sales begin. However, instability problems on the platforms were registered and caused frustration and anxiety in Cruzeiro residents.
Difficulties in the purchase of tickets by the supporters were also accounted for in the passage to the final of the championship and this year in the availability of packages for the Libertadores da América games. That's when club officials decided to move the technology infrastructure to the cloud.
What has changed?
Previously, servers were in internal and external datacenters. Capacity was limited to Cruzeiro's priorities, in addition to generating high maintenance costs. By taking the infrastructure completely to the cloud, using Oracle Cloud, the club achieved a robust, secure and agile environment, ensuring better operation for its internal and external customers.
If before the club found it difficult to sell 200 tickets per hour, today the system is scaled to process 750 tickets per minute, that is, 45 thousand per hour, enough to sell all Mineirão seats in an hour and a half. The result was already noticed in July, when the sale of tickets for the members-fans for the match against Atlético-PR reached the rhythm of 1,500 tickets per hour. Today, each member spends less than 20 seconds to acquire their ticket, without experiencing slowdowns, drops and processing problems.
Satisfied with this initial result, the managers decided to consolidate the partnership with Oracle, to continue the transformation of Cruzeiro into the most digital club in Brazil. The celestial team intends to gain agility, stability and reliability in all services offered to fans and also to employees. The full migration of servers to Oracle Cloud took two months.
Happiness and passion were not the only gains felt by the club. The directors also point out that there was a very expressive cost reduction, with savings in maintenance, electricity and air conditioning, among others. With this, the club is already evaluating the adoption of other Oracle solutions, such as ERP, CRM, customer service, chatbot and BI, in order to work with an organized and standardized architecture. With the adoption of these technologies, the club intends to reduce the risks of strategic decisions, benefiting the creation and management of new projects.
It was no different with the members of the member-supporter program, with demand to purchase tickets through the club's website and app before sales begin. However, instability problems on the platforms were registered and caused frustration and anxiety in Cruzeiro residents.
Difficulties in the purchase of tickets by the supporters were also accounted for in the passage to the final of the championship and this year in the availability of packages for the Libertadores da América games. That's when club officials decided to move the technology infrastructure to the cloud.
What has changed?
Previously, servers were in internal and external datacenters. Capacity was limited to Cruzeiro's priorities, in addition to generating high maintenance costs. By taking the infrastructure completely to the cloud, using Oracle Cloud, the club achieved a robust, secure and agile environment, ensuring better operation for its internal and external customers.
If before the club found it difficult to sell 200 tickets per hour, today the system is scaled to process 750 tickets per minute, that is, 45 thousand per hour, enough to sell all Mineirão seats in an hour and a half. The result was already noticed in July, when the sale of tickets for the members-fans for the match against Atlético-PR reached the rhythm of 1,500 tickets per hour. Today, each member spends less than 20 seconds to acquire their ticket, without experiencing slowdowns, drops and processing problems.
Satisfied with this initial result, the managers decided to consolidate the partnership with Oracle, to continue the transformation of Cruzeiro into the most digital club in Brazil. The celestial team intends to gain agility, stability and reliability in all services offered to fans and also to employees. The full migration of servers to Oracle Cloud took two months.
Happiness and passion were not the only gains felt by the club. The directors also point out that there was a very expressive cost reduction, with savings in maintenance, electricity and air conditioning, among others. With this, the club is already evaluating the adoption of other Oracle solutions, such as ERP, CRM, customer service, chatbot and BI, in order to work with an organized and standardized architecture. With the adoption of these technologies, the club intends to reduce the risks of strategic decisions, benefiting the creation and management of new projects.
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