Dígitro Tecnologia bets on encrypted solutions and stored on its own server to ensure stability of conversations
WhatsApp, Instagram and Facebook suffered a global blackout of more than six hours during Monday, 4, leaving companies that depend on the systems to sell, promote brands or just communicate with their customers and suppliers apprehensive. The episode exposes how the concentration of communication services can cause shocks to the business world and reinforces an important premise: that of communication security.
“The pandemic accelerated digitization in the business world. Today, companies rely on technology to sell, provide services, serve customers and also manage their businesses”, says the director of market relations at Dígitro Tecnologia, Octávio Carradore. The company, which works with Software as a Service (SaaS) solutions, in addition to its on-premise portfolio, has experienced a growth in demand for Corporate Communication solutions over the past two years. The migration of teams to the home-office format and the advance of telemedicine due to health restrictions boosted the demand for integrated text, voice and video messaging services.
“Some think they are making a cheaper option because it is a free solution. However, the company may be exposed, lose relevant information about its customers or even be without the service, as happened this week”, evaluates Carradore. The advancement of messaging applications to replace the use of emails is also a trend that reinforces the need for companies to seek corporate communication solutions. Among the advantages of investing in its own software is security and control of access to information.
Among Dígitro Tecnologia's products is the ONE, an enterprise unified communications platform that integrates text, voice and video messaging in the cloud or on premise. Unlike other instant chat applications, UNA offers business and security advantages to users. In addition, it connects with other telephony platforms and telephone networks, as well as messaging applications and social networks, with capillarity to maintain customer service even in the home office.
Another advantage is that the information exchanged between the external user and the internal collaborator is stored in UNA. Thus, the company maintains control and history of conversations with each customer, even in the event of cell phone loss or theft and also considering employee termination.
Information is exchanged in a secure environment, encrypted, and stored on the company's server. There is the possibility of transforming a chat communication into a video call, allowing quick and easy interaction between people.
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