During the second quarter of 2013, the structuring of the operation of ABA Saúde began, under the coordination of executive Mônica Granzo, who already had experience in the hospital purchasing segment. From the hiring and training of the team to the choice, parameterization and configuration of the platform that would support this new business, it took just three frantic months to start operations in July 2013, fulfilling a bold goal assumed with investors for what was still just a project .
In the first six months of operation, ABA Saúde already served more than 40 hospital units, surpassing more than 50,000 purchase requisitions processed until December 2013, with 98% of purchase processes carried out electronically from the Paradigma SRM platform - WBC technology ( Web Business Center) developed by Paradigma de Florianópolis, a leading company in Brazil in the segment of procurement portals, which also offers the qualification and e-sourcing service of suppliers through the Clicbusiness Network that integrates and shares dozens of independent portals in the cloud. procurement.
"Without experience in the segment and a ready-made technology, with high adherence to the needs of this operation, it would be impossible to have put the platform into production in just three months and to have achieved such expressive results in the first six months of market service, when about R$ 78 million in purchases for more than 40 hospital units from Pará to Paraná. The partnership with Paradigma and Clicbusiness were decisive for the success of the business, which surpassed its break-even point before completing one year and won the trust of investors, says Mônica Granzo, executive responsible for managing the business.
In six months, ABA achieved an exceptional level of productivity. With only nine buyers, it consolidated around 54,000 requisitions from dozens of purchasing units, transformed into 3,000 purchase processes that resulted in around 15,000 confirmed orders and 1,500 supply contracts under direct management, in an operation that generated savings in order 12% on the prices that had been practiced.
The executive emphasizes that this significant business success and rapid market conquest is the result of the combination of preliminary technical work in the preparation of a materials and services catalog, search, analysis, selection and approval and continuous evaluation of suppliers, methods adhering to best practices management of outsourcing and procurement services and a friendly, robust, flexible and agile technology to meet the negotiation processes and electronic relationships with suppliers.
Expansion of offers and differentiation of services
ABA Saúde created a set of consulting services for process analysis, spend analyse, strategic sourcing, BPO and outsourcing and created a marketplace specialized in the healthcare segment that can carry out spot negotiations for electronic quotations with tax treatment, logistics and financial alignment of different commercial offers, or meet any demand in a few minutes via a catalog with prices negotiated according to the scale that serves the market or manage the scheduled supply through supply contracts.
The ABA Portal also has an electronic supplier evaluation system, has access to a base of more than 185 thousand suppliers that serve other procurement portals of the Clicbusiness Network and as of June a new logistic window management and confirmation service will be launched of deliveries, associated with the capture, validation and reconciliation of NF-e with the open order backlog.
Through the partnership with Paradigma and Clicbusiness, ABA also starts offering independent and personalized portals for large purchasing units associated with specialized sectorial services and the possibility of integrated operation with its marketplace for joint purchases and sharing of catalogs and adherence to contracts of materials and services.
“There is no offer in the healthcare segment as aligned with the latest software as a service (SaaS) technology and with such a relevant level of specialized service and scope and with such an impact on the supply of hospitals. We are creating a new level in the relationship of buyers and suppliers in a sectorial business chain. Currently, 80% of the demands of the hospitals we serve are already directed to operation by ABA Saúde. Our goal is to reach 90% and surpass 100 associated hospitals in the second year of operation”, declares Mônica Granzo.
Transparency in audits
Another advantage of ABA Saúde's digital purchasing process is the possibility of enjoying more competitive prices and purchasing qualified products from continuously evaluated suppliers.
According to the executive, the average accumulated savings between the Purchasing areas of hospitals that use the platform has reached 12%. With the outsourcing service, the client only needs one person as an ABA interface. Previously, purchasing companies needed to keep from 5 to 10 buyers to carry out the same purchasing processes, particularly technical, specialized and delicate because it is the health segment, which deals with people's lives.
Differentiated services and innovations that keep advancing
To facilitate communication between users and the company's service team, the messaging service of the platform developed by Paradigma is used. Through this exclusive communication channel that does not mix with other communications in the inbox of buyers and suppliers, the company provides information, services and product offers so that suppliers are able to leverage their sales.
According to the executive, for the growth of ABA Saúde's services and customer base, it will be increasingly important to rely on the Clicbusiness Portal, especially for the collaborative sourcing service integrated with Paradigma's procurement platform to search for new suppliers. This service enables the continuous growth of the supplier base to keep pace with the growth in demand, which begins to go beyond the typical items and services in the healthcare sector.
Clicbusiness offers an agile sourcing service, from qualified suppliers by users of other portals, with records of opinions on reputation, experience in participating in electronic negotiations and updated records of companies eager to be invited or present themselves to meet new demands.
For each negotiation carried out within the ABA Saúde purchasing platform, an instantaneous query can be made to the suppliers available on the Clicbusiness portal at any time and in the same interface.
ABA's operation focused its services where it can generate more value perceived by its customers. With this, it left to its partner Clicbusiness the support and training of suppliers, whether via phone, e-mail, e-learning or scheduled events. “The support offered by Clicbusiness has increased the performance of users in the tool and increased the competitiveness of the purchasing processes, freeing our specialized team for activities with greater impact on the operation”, says Mônica Granzo.
In addition to the launch in June of the logistic window management service, order delivery confirmation and NF-e capture, in the second half of the year, Clicbusiness will be making available to ABA Saúde a new cloud service for self-management by suppliers of their qualification documents and certification, integrated to all the portals where they are approved.
“On the procurement portal, an electronic kanban will be published to inform the status of documentation and update registration of each supplier. In particular, when being invited to participate in negotiation processes. All parties will be able to parameterize alerts when the expiration dates, expiration dates or updating of valid documents approach”, explains the new service, Gérson Schmitt, CEO of Clicbusiness and chairman of the Board of Directors of Paradigma.
In 2015, ABA intends to start the green purchasing process and increase its customer base from more than 40 to 200 hospitals served. To do so, it intends to continue investing in technology to offer new services, such as a mobile app with the main shopping portal functions that its technology partners are already designing. “Currently, we have noticed that the bottleneck in the purchasing process is approval. The application's mobility will facilitate the professionals' work in a moment of decision, among many other demands of their routine. Paradigma will be our partner in this challenge”, celebrates Mônica.
In the first six months of operation, ABA Saúde already served more than 40 hospital units, surpassing more than 50,000 purchase requisitions processed until December 2013, with 98% of purchase processes carried out electronically from the Paradigma SRM platform - WBC technology ( Web Business Center) developed by Paradigma de Florianópolis, a leading company in Brazil in the segment of procurement portals, which also offers the qualification and e-sourcing service of suppliers through the Clicbusiness Network that integrates and shares dozens of independent portals in the cloud. procurement.
"Without experience in the segment and a ready-made technology, with high adherence to the needs of this operation, it would be impossible to have put the platform into production in just three months and to have achieved such expressive results in the first six months of market service, when about R$ 78 million in purchases for more than 40 hospital units from Pará to Paraná. The partnership with Paradigma and Clicbusiness were decisive for the success of the business, which surpassed its break-even point before completing one year and won the trust of investors, says Mônica Granzo, executive responsible for managing the business.
In six months, ABA achieved an exceptional level of productivity. With only nine buyers, it consolidated around 54,000 requisitions from dozens of purchasing units, transformed into 3,000 purchase processes that resulted in around 15,000 confirmed orders and 1,500 supply contracts under direct management, in an operation that generated savings in order 12% on the prices that had been practiced.
The executive emphasizes that this significant business success and rapid market conquest is the result of the combination of preliminary technical work in the preparation of a materials and services catalog, search, analysis, selection and approval and continuous evaluation of suppliers, methods adhering to best practices management of outsourcing and procurement services and a friendly, robust, flexible and agile technology to meet the negotiation processes and electronic relationships with suppliers.
Expansion of offers and differentiation of services
ABA Saúde created a set of consulting services for process analysis, spend analyse, strategic sourcing, BPO and outsourcing and created a marketplace specialized in the healthcare segment that can carry out spot negotiations for electronic quotations with tax treatment, logistics and financial alignment of different commercial offers, or meet any demand in a few minutes via a catalog with prices negotiated according to the scale that serves the market or manage the scheduled supply through supply contracts.
The ABA Portal also has an electronic supplier evaluation system, has access to a base of more than 185 thousand suppliers that serve other procurement portals of the Clicbusiness Network and as of June a new logistic window management and confirmation service will be launched of deliveries, associated with the capture, validation and reconciliation of NF-e with the open order backlog.
Through the partnership with Paradigma and Clicbusiness, ABA also starts offering independent and personalized portals for large purchasing units associated with specialized sectorial services and the possibility of integrated operation with its marketplace for joint purchases and sharing of catalogs and adherence to contracts of materials and services.
“There is no offer in the healthcare segment as aligned with the latest software as a service (SaaS) technology and with such a relevant level of specialized service and scope and with such an impact on the supply of hospitals. We are creating a new level in the relationship of buyers and suppliers in a sectorial business chain. Currently, 80% of the demands of the hospitals we serve are already directed to operation by ABA Saúde. Our goal is to reach 90% and surpass 100 associated hospitals in the second year of operation”, declares Mônica Granzo.
Transparency in audits
Another advantage of ABA Saúde's digital purchasing process is the possibility of enjoying more competitive prices and purchasing qualified products from continuously evaluated suppliers.
According to the executive, the average accumulated savings between the Purchasing areas of hospitals that use the platform has reached 12%. With the outsourcing service, the client only needs one person as an ABA interface. Previously, purchasing companies needed to keep from 5 to 10 buyers to carry out the same purchasing processes, particularly technical, specialized and delicate because it is the health segment, which deals with people's lives.
Differentiated services and innovations that keep advancing
To facilitate communication between users and the company's service team, the messaging service of the platform developed by Paradigma is used. Through this exclusive communication channel that does not mix with other communications in the inbox of buyers and suppliers, the company provides information, services and product offers so that suppliers are able to leverage their sales.
According to the executive, for the growth of ABA Saúde's services and customer base, it will be increasingly important to rely on the Clicbusiness Portal, especially for the collaborative sourcing service integrated with Paradigma's procurement platform to search for new suppliers. This service enables the continuous growth of the supplier base to keep pace with the growth in demand, which begins to go beyond the typical items and services in the healthcare sector.
Clicbusiness offers an agile sourcing service, from qualified suppliers by users of other portals, with records of opinions on reputation, experience in participating in electronic negotiations and updated records of companies eager to be invited or present themselves to meet new demands.
For each negotiation carried out within the ABA Saúde purchasing platform, an instantaneous query can be made to the suppliers available on the Clicbusiness portal at any time and in the same interface.
ABA's operation focused its services where it can generate more value perceived by its customers. With this, it left to its partner Clicbusiness the support and training of suppliers, whether via phone, e-mail, e-learning or scheduled events. “The support offered by Clicbusiness has increased the performance of users in the tool and increased the competitiveness of the purchasing processes, freeing our specialized team for activities with greater impact on the operation”, says Mônica Granzo.
In addition to the launch in June of the logistic window management service, order delivery confirmation and NF-e capture, in the second half of the year, Clicbusiness will be making available to ABA Saúde a new cloud service for self-management by suppliers of their qualification documents and certification, integrated to all the portals where they are approved.
“On the procurement portal, an electronic kanban will be published to inform the status of documentation and update registration of each supplier. In particular, when being invited to participate in negotiation processes. All parties will be able to parameterize alerts when the expiration dates, expiration dates or updating of valid documents approach”, explains the new service, Gérson Schmitt, CEO of Clicbusiness and chairman of the Board of Directors of Paradigma.
In 2015, ABA intends to start the green purchasing process and increase its customer base from more than 40 to 200 hospitals served. To do so, it intends to continue investing in technology to offer new services, such as a mobile app with the main shopping portal functions that its technology partners are already designing. “Currently, we have noticed that the bottleneck in the purchasing process is approval. The application's mobility will facilitate the professionals' work in a moment of decision, among many other demands of their routine. Paradigma will be our partner in this challenge”, celebrates Mônica.
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