Accurate answers help BS2 accelerate and optimize your migration to the Cloud
BS2, PJ digital bank, selected Dynatrace, leader in Software Intelligence, to accelerate its digital transformation strategy. With Dynatrace's automatic and intelligent observability, BS2 will be able to optimize the performance of its digital banking applications and leverage accurate insights based on Artificial Intelligence (AI) to bring more resilience and reliability to digital innovation and IT management processes. “BS2 has a wide range of products and financial solutions for companies, from credit to international accounts in dollars, in addition to web platforms and mobile APPs. We also have hundreds of APIs that allow our customers to integrate, automating their financial routines and generating new business and products. This is naturally reflected in an IT environment with high complexity and need for high availability. In order to continue innovating and bringing the best experience to our customers, it is essential to use reliable monitoring and observability tools”, says Fernando Radunz, CIO of Banco BS2.
Dynatrace® is at the heart of BS2 application operations management, working to automatically discover and analyze critical processes, services and events distributed across the bank's technology. “Digital transformation in society and the arrival of concepts such as Open Finance are changing the way the banking segment operates, putting the technological innovation agenda at the top of corporate strategies. The downside is that the more we invest in technology to simplify users' lives, the more complex it becomes for IT teams to manage all these operational and governance processes. It is this dilemma that Dynatrace helps to resolve”, explains Roberto de Carvalho, Regional Vice President for South America, Dynatrace Brazil.
Through its continuously updated mechanism based on Artificial Intelligence, the platform enables real-time, end-to-end monitoring of all applications used by the technology area, offering precise insights into the performance of the entire environment – and its impacts on the environment. customer and business experience.
“When we talk about observability, we mean something much bigger than simply monitoring metrics, logs and traces. For us, observability is the ability that Banco BS2 will have to monitor and understand any and all changes in the performance of its systems and how this impacts business results and goals, customer service, among others”, highlights Carvalho.
The ability to track the performance of modern cloud-native applications and resources in real-time gives organizations the opportunity to shift to a proactive management model. Dynatrace's real-time responses simplify the process of analyzing and identifying points of attention, which allows them to proactively optimize the performance and availability of systems available to internal teams and consumers. “When we decided to start our journey to the cloud, we knew that one of the challenges would be the convergence of monitoring and observability tools that would support both legacy on-premises and applications migrated to the cloud. In this sense, having a reliable and intelligent source to manage thousands of applications, databases and infrastructure components in different environments has become even more important”, comments Radunz.
The orchestration enabled by Dynatrace also helps organizations leverage BizDevOps actions, linking development, business and operations demands within a single, complete dashboard. “The ability to understand the complexity of technology environments and gain insights to leverage and improve the customer experience is the great opportunity our customers gain by adopting Dynatrace®. We are certain that, in a highly connected and usability-centric world, offering simpler, more practical and faster answers is an advantage that companies cannot give up to be, in fact, ready for the future”, says Carvalho.
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