CORUS IT Solutions, an information technology company that offers intelligent technology solutions to help small and medium-sized companies, chose TOPdesk to help manage the IT processes of the company and its customers. The main benefit is the ease of access to the service desk tool, both for employees and for employees of the company's partners, as it offers the possibility of creating IT environments for CORUS IT Solutions customers.
Example of a TOPDesk Dashboard
“Everything we need for the management of technology services, TOPdesk offers us, which was a differential for the adoption of the tool in a successful partnership. In addition, TOPdesk provides very close service and contact”, says Bruno Damian, CEO of CORUS IT Solutions.
The tool previously used by CORUS IT Solutions was focused on several business areas and the customization of the company's and customers' needs was something difficult and time-consuming, or even, in some cases, impossible to be carried out. Thus, as the solution did not meet the IT needs, the company began to look for other options and after a careful evaluation opted for TOPdesk.
With the adoption, TOPdesk implemented a service portal at CORUS IT Solutions that is constantly updated and promotes a user-friendly tool, centralizing all information and facilitating the solution of IT problems for the company, such as opening a call to solve a problem with the email of a financial employee, for example.
In addition, TOPdesk promoted at CORUS IT Solutions the automation of all processes, facilitated communication in the company and promoted the simple and agile creation of numerous customized reports, in addition to assisting in the organization's compliance.
The management of operational activities helps in the service delivery processes and routines for CORUS IT Solutions customers. The TOPdesk system eliminates failures, as it automatically generates the tasks to be performed, such as backup routine, tests, updates. When the company didn't have this TOPdesk module, the company opened between 70 and 80 tickets to check each of the clients' servers every week, leaving the process slow and vulnerable to failures.
Additional advantages of adopting TOPdesk include the ability to measure and monitor performance and productivity indicators, allowing the team to gain time to open and close requests, in addition to reporting. For CORUS IT Solutions customers, the TOPdesk solution also offers ease and agility so that they can open their tickets, with speed, monitoring and security in solving problems.
CORUS IT Solutions adopted TOPdesk on premise and then evolved to a cloud computing solution, which also offered a reduction in complexity for the area, flexibility for the company to grow and allows CORUS IT Solutions to focus on the core of its services. customers.
The future of the partnership between TOPdesk and CORUS IT Solutions is focused on expanding IT projects linked to the General Data Protection Law (LGPD) and on the adoption of the SLA module.
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