Softwell has just launched SOFIA – cognitive virtual attendant, which is already in use on the company's own website to modernize the service provided through this channel. The attendant is prepared to answer the most diverse questions about the Maker tool and Softwell, including technical, commercial and general questions presented by customers, through an automated service in real time and without the help of an operator.
“Virtual attendants are a market trend, as they perform an intelligent and automatic service, using natural language to interact with customers. This is a solution for companies that seek to satisfy and surprise with a quick and personalized service, which reduces costs in operational areas”, explains Adriano Barbosa, Services and Relationship Manager at Softwell.
A major differential of the service provided by Softwell is cognitive ability, that is, the ability to acquire knowledge linked to the virtual assistant, a characteristic that makes SOFIA improve its responses according to its use, always improving the user experience.
“SOFIA follows the same trends as a VPA, in the training phase, but the trend is for it to get even closer to this pattern over time and when its learning reaches a satisfactory level of maturity”, completes Barbosa.
The executive informs that the next 90 days will be of constant learning, where each unanswered question will be "learned" automatically with the cognitive support of the supercomputer Watson, from IBM, allied to the high degree of innovation of the Maker ALL tool.
The combination of these technologies allows the creation of cognitive virtual assistants in any segment. “Through these solutions, the characters become "alive", with gestures, emotions, lines and an approach that assesses the interlocutor's mood, bringing the answers and the appropriate treatment for each situation", he clarifies.
In training on Softwell's website, SOFIA can be implemented to serve any market segment interested in using the resource of a virtual attendant, including health, insurance, call center, among others.
“Through benefits such as mobility – with the use of cell phones or tablets – it is possible to keep in touch with customers and resolve issues, resolve doubts, direct purchases, customer identification, payments, reduction of waiting time for phone calls , all of this through an automated and simultaneous, humanized and efficient service”, concludes Barbosa.
Over the Maker
The Maker tool is an integrated RAD platform for developing web and mobile applications, 100% visual and without lines of code. Its rules are developed through flowcharts, which allows the professional to focus on the business rules, without worrying about the lines of code. In this way, it is possible to reach productivity up to 60x faster than market solutions with the same objective.
For the web environment, Maker is capable of producing software with Java or .NET technology, in addition to being compatible with the main databases on the market, such as Oracle, SQL Server, Firebird, PostgreSQL, DB2, among others. In the mobile environment, the solutions are compatible with both Android and iOS, the main technologies mobile.
EN 
PT 
