Company experts point out their IT forecasts for 2020
Increasingly intense internal use of Artificial Intelligence to increase competitive advantage in companies, due to the rapid advance in the development of technologies based on Artificial Intelligence (AI) accelerated its use in optimizing processes and making decisions more efficiently. While there are numerous companies implementing AI technology embedded in the products they market, there are also many companies that are developing AI for internal use in order to become more competitive and provide higher levels of service to their customers.
“Instead of replacing jobs, smarter, more savvy companies will use AI internally, freeing up human resources to focus on more strategic projects and provide better, faster, and more efficient services than the competition,” says Brian Slepko, VP senior president of Global Service Delivery, Rimini Street.
Companies with a unified view of data will be more successful.
Analytics is no longer new, and data proliferation should mean more and better business insights; not less. The era of building huge data warehouses is over. The focus will shift from collecting to organizing, correlating, and analyzing structured and unstructured data. While more and more software is being developed with integrated analytics and data dashboard organization, many applications are still in silos. “This makes it very challenging to get a holistic view of performance based on analytics, with so many disparate ERP applications. 2020 will bring to light multi-source analytics solutions capable of merging data in a single system for a unified vision. This will increase efficiency and improve decision making across the entire corporation,” says Eric Helmer, GVP, Strategic Services, Rimini Street.
Evolution to a next-generation IT service model capable of addressing the complexities of a multi-cloud hybrid environment.
Cloud technologies are taking up more space in IT infrastructure and applications. Supporting a multi-cloud and multi-vendor environment in deployments with increasingly complex integration requirements will create new challenges that current service models are unable to address. “It will take a unified service model to orchestrate operations and eliminate inefficiencies across the hybrid enterprise, which spans traditional, on-premise and/or cloud-hosted licenses, as well as SaaS application subscription,” warns Pat Phelan, vice president Market Research, Rimini Street.
“Best-in-Class” clouds will amplify enterprise software innovation.
As more specialist cloud applications enter the market, factors such as business fit, low price, ease of use and manageability will make these applications the right choice for many companies. Enterprise software suites such as ERP, for example, will continue to be critical to key business operations such as manufacturing, distribution, logistics and supply chain due to their customizations, tight integration and a common data model. But with the need to support new business models and customer experience, organizations will continue to look for innovative cloud applications that can quickly deliver competitive advantage and growth opportunities. Specific areas where leading-edge cloud technologies tend to prevail include customer-facing capabilities and high-user interaction capabilities. “Innovative cloud applications will also win in business areas where requirements change frequently (eg Human Resources) or where changes must be adopted quickly (eg Customer/User Experience),” predicts Hari Candadai, GVP, Thought Leadership & Evangelism, Rimini Street.
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