Internet service offering, use of software and cloud computing were also analyzed in the Cetic.br survey
The third edition of the ICT Electronic Government survey, conducted by the Internet Steering Committee in Brazil (CGI.br), through the Regional Center for Studies for the Development of the Information Society (Cetic.br) of the Information and Coordination Center of Ponto BR (NIC.br), investigated for the first time the presence of projects or municipal plans for smart cities among Brazilian municipalities, as well as the use of technologies in urban management. In 2017, 18% municipalities that make up the target audience of the survey claimed to have some smart city plan or project. This proportion reaches 77% in capitals and 70% in municipalities with more than 500 thousand inhabitants.
Published on 05/02 in Brasília (DF), during the Seminar Perspectives for Digital Government in Brazil, held by the Ministry of Planning, Development and Management, of the Federal Government, the study also investigated the use of technologies in urban management: municipal buses with GPS device that sends vehicle location and speed information (14%); intelligent lighting system that allows the measurement of energy consumption or remote alteration of lighting in areas of the municipality (7%); remotely controlled smart traffic lights (4%). All the initiatives to use ICT in urban management surveyed were most mentioned among the capitals, the most common being: electronic ticket for public transport (81%), smart traffic lights (69%), buses with GPS (58%) and area monitoring sensors risk (50%).
“The concept of smart cities is increasingly present in urban policies and in the agendas of international organizations such as the United Nations (UN) and the International Telecommunication Union (ITU), provoking reflection on how smart cities can become possible ways to face urban challenges. It is therefore essential to measure the use of technology in urban management and how it can, in fact, improve the lives of people who live in cities”, highlights Alexandre Barbosa, manager of Cetic.br.
online social networks
According to the ICT Electronic Government 2017, approximately three out of four federal and state public agencies (77%) and city halls (75%) in Brazil claimed to have their own profiles on online social networks. For the first time, the existence of a profile or account in applications such as WhatsApp or Telegram was raised, mentioned by 25% from federal and state public agencies and 17% from city halls.
Only 26% from federal and state public agencies declared having a manual or guide for publishing content on social networks – this proportion is 15% in city halls. Most declared having a person or area responsible for the relationship with citizens on online social networks: 84% for federal and state public agencies and 76% for city halls. On the other hand, in federal agencies, between 2015 and 2017, the existence of some outsourcing in the citizen relationship service in these networks increased from 8% to 20%. Among the municipalities, 15% declared that they outsource this type of relationship.
Public services over the Internet
Although almost all state and federal public agencies have websites (90%), only 25% of state agencies offer the public service most sought after by citizens entirely via the Internet, while this proportion reaches 44% among federal agencies. The reasons most cited by state agencies for not providing the public service most sought after entirely by the network are: not being possible to perform the service entirely through the Internet (59%) and legal restrictions (39%).
Among the municipalities, the proportion of those that have a website increased, from 88% (2015) to 93% (2017). Regarding online services, the proportion of municipalities that offer electronic invoices (from 41% to 51%), consultation of administrative or judicial proceedings in progress (from 33% to 46%) and issuance of documents such as licenses, permits and certificates also grew. (from 31% to 40%), especially in municipalities located in the interior and with up to 10 thousand inhabitants. Despite this growth, only three of the nine services measured by the survey are available on the website by more than half of the municipalities: downloading documents or forms (83%), filling or submitting forms (55%) and issuing electronic invoices (51%).
Cloud computing software and services
The 2017 edition of ICT Electronic Government also points out that the use of free software is more common in federal public agencies (93%) than in state ones (78%), being used at the federal level mainly by IT employees (99%) and for the operation of data servers and networks (96%). In 85% from federal agencies and 57% from state agencies, new software was developed to meet their specific needs. In the Judiciary and Public Ministry, this proportion reaches more than 90%. Approximately half of the federal public agencies (52%) that developed software in their own organization or to meet specific needs of the agency also shared or gave away these software to other public agencies.
Also according to the survey, the cloud computing services most contracted by federal and state public agencies are e-mail (25%) and file or database storage (20%), with state agencies providing these services mainly by public IT organizations.
about the search
Held between July and October 2017, the ICT Electronic Government investigates the use of information and communication technologies (ICT) in two profiles of organizations: federal and state public bodies of all branches (Executive, Legislative, Judiciary and Public Ministry) and also in city halls (Municipal Executive). In 2017, 624 federal and state public agencies belonging to the Executive, Legislative, Judiciary and Public Ministry and 1,062 Brazilian municipalities were interviewed by telephone.
To access the research in its entirety, including complete tables of proportions, totals and respective margins of error, as well as to review the historical series, visit http://cetic.br/pesquisa/governo-eletronico/indicadores.
Published on 05/02 in Brasília (DF), during the Seminar Perspectives for Digital Government in Brazil, held by the Ministry of Planning, Development and Management, of the Federal Government, the study also investigated the use of technologies in urban management: municipal buses with GPS device that sends vehicle location and speed information (14%); intelligent lighting system that allows the measurement of energy consumption or remote alteration of lighting in areas of the municipality (7%); remotely controlled smart traffic lights (4%). All the initiatives to use ICT in urban management surveyed were most mentioned among the capitals, the most common being: electronic ticket for public transport (81%), smart traffic lights (69%), buses with GPS (58%) and area monitoring sensors risk (50%).
“The concept of smart cities is increasingly present in urban policies and in the agendas of international organizations such as the United Nations (UN) and the International Telecommunication Union (ITU), provoking reflection on how smart cities can become possible ways to face urban challenges. It is therefore essential to measure the use of technology in urban management and how it can, in fact, improve the lives of people who live in cities”, highlights Alexandre Barbosa, manager of Cetic.br.
online social networks
According to the ICT Electronic Government 2017, approximately three out of four federal and state public agencies (77%) and city halls (75%) in Brazil claimed to have their own profiles on online social networks. For the first time, the existence of a profile or account in applications such as WhatsApp or Telegram was raised, mentioned by 25% from federal and state public agencies and 17% from city halls.
Only 26% from federal and state public agencies declared having a manual or guide for publishing content on social networks – this proportion is 15% in city halls. Most declared having a person or area responsible for the relationship with citizens on online social networks: 84% for federal and state public agencies and 76% for city halls. On the other hand, in federal agencies, between 2015 and 2017, the existence of some outsourcing in the citizen relationship service in these networks increased from 8% to 20%. Among the municipalities, 15% declared that they outsource this type of relationship.
Public services over the Internet
Although almost all state and federal public agencies have websites (90%), only 25% of state agencies offer the public service most sought after by citizens entirely via the Internet, while this proportion reaches 44% among federal agencies. The reasons most cited by state agencies for not providing the public service most sought after entirely by the network are: not being possible to perform the service entirely through the Internet (59%) and legal restrictions (39%).
Among the municipalities, the proportion of those that have a website increased, from 88% (2015) to 93% (2017). Regarding online services, the proportion of municipalities that offer electronic invoices (from 41% to 51%), consultation of administrative or judicial proceedings in progress (from 33% to 46%) and issuance of documents such as licenses, permits and certificates also grew. (from 31% to 40%), especially in municipalities located in the interior and with up to 10 thousand inhabitants. Despite this growth, only three of the nine services measured by the survey are available on the website by more than half of the municipalities: downloading documents or forms (83%), filling or submitting forms (55%) and issuing electronic invoices (51%).
Cloud computing software and services
The 2017 edition of ICT Electronic Government also points out that the use of free software is more common in federal public agencies (93%) than in state ones (78%), being used at the federal level mainly by IT employees (99%) and for the operation of data servers and networks (96%). In 85% from federal agencies and 57% from state agencies, new software was developed to meet their specific needs. In the Judiciary and Public Ministry, this proportion reaches more than 90%. Approximately half of the federal public agencies (52%) that developed software in their own organization or to meet specific needs of the agency also shared or gave away these software to other public agencies.
Also according to the survey, the cloud computing services most contracted by federal and state public agencies are e-mail (25%) and file or database storage (20%), with state agencies providing these services mainly by public IT organizations.
about the search
Held between July and October 2017, the ICT Electronic Government investigates the use of information and communication technologies (ICT) in two profiles of organizations: federal and state public bodies of all branches (Executive, Legislative, Judiciary and Public Ministry) and also in city halls (Municipal Executive). In 2017, 624 federal and state public agencies belonging to the Executive, Legislative, Judiciary and Public Ministry and 1,062 Brazilian municipalities were interviewed by telephone.
To access the research in its entirety, including complete tables of proportions, totals and respective margins of error, as well as to review the historical series, visit http://cetic.br/pesquisa/governo-eletronico/indicadores.
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